If you’ve ever wondered what writing a blog can do for your business, here’s a great example.
The Challenge
Graeme and Charlotte run a holiday park in a gorgeous location (I wish I could tell you where, but I’m not allowed). This wasn’t somewhere you could just book for a week like you can with some of the bigger chains. This was a family business where everyone who visited owned their own caravan and came for weekends as well as for longer holidays. The owners might lend their vans out to friends and family but it was mostly just for them. The business was ticking over but there was no growth, so they got some help with their marketing to try and change things.
Their blog had got a bit samey. There was lots of news about what was happening on the site but they really wanted to talk about the area, to show people what was special about their location and encourage them to visit. I came up with some new ideas and started writing their blog for them.
The results
Over the next 9 months they increased their enquiries by 150% and got more revenue from their existing customers.
Why did it work so well? Because we love a good story. When they read the blog, new customers could picture themselves in their own bolthole, looking out over some incredible views. Current owners felt looked after because we included things that would help them to enjoy their time there. Some paid to upgrade their accommodation. They even started spending more time in the bar or at the shop because they felt like part of a community.
Could writing a business blog do that for you? Get in touch and let’s find out. I write the words that speak your customers’ language.
One of the most common questions I hear when I suggest business owners start a blog is “but what will I write about?” Coming up with ideas for your blog (or any of your social media posts for that matter) can feel like a massive task at first. It’s also entirely possible that you think you’ve covered everything you can write about already. The truth is, there are ideas all around you – you just have to know where to find them. Here are 5 simple ways that you can find new ideas for your blog.
Keep it simple
I talk to a lot of business owners who don’t write about really obvious things in their blog. They think that because they think something’s boring and routine their customers will too. Truth is, your customers need you because they don’t know what you know. If your strength is making beautiful jewellery your weakness could be keeping your accounts in order. If you’re the accountant who can give them a simple way to keep everything organised, talk about it! It isn’t too obvious, it’s really helpful. A list of your FAQs = an instant list of blog topics.
How do you help?
You’re in business because you offer something people need, so if you want customers you need to tell them how you help them. What are the benefits of working with you? I talk about things like coming up with ideas, writing in a way your customers will understand and turning lacklustre words into something better. You can also think about all of the different things that people might be Googling that you can help with. Say you offer massage – there are loads of different ways that someone might benefit and you can write about them all.
Talk to people
Taking a genuine interest in your customers’ lives is just basic human decency. It also helps you to come up with ideas. I get a lot of ideas from conversations I have with other business owners. You discover what they’re struggling with and about the misconceptions they have about your industry. That doesn’t just come from business networking. Your customers could be the people you chat to on in the local shop (albeit through your mask just now). The key is to listen to what people need – then you can write about ways you can help.
Read other blogs
I’m not suggesting you steal other people’s work. Plagiarism is bad. However, reading other blogs and marketing content within your industry helps you to keep up to date. This can also sometimes apply to reading the news too. Writing a blog post about something that’s changing will be really useful to your customers. The obvious example at the moment is Covid-19. There is so much change going on my head’s spinning. If you can help your customers understand what’s happening in businesses like yours it helps us all deal with the stress that little bit better.
Use some tech
There are lots of techy ways that you can come up with ideas for your blog. I like Answer the Public, where you can type in a keyword and it gives you loads of different questions that people have asked around that word. There are also some great keyword research tools. My favourite is Neil Patel’s Ubersuggest. Buzzsumo is also a great tool if you want to find out what kind of content does well in your industry.
I hope that’s given you food for thought – if you want a whole heap of topic ideas for your blog that are ready to go, my new eBook is out now. It’s called ’50 blog post ideas for your business’ and does just what it says on the tin.
Further resources
For even more ways to come up with new ideas, this great post from Orbit Media is well worth a read.
Does it ever feel as if some people might be a bit scared of your business? You might think of yourself as a perfectly pleasant person, not an ogre or a troll. Yet you haven’t had a steady stream of new customers beating a path to your door. Or maybe you’ve introduced an exciting new product or service and its fallen completely flat.
It’s not because you’re terrifying. (Probably – if you are actually really scary I can’t help you.) The truth is, people like to know what they’re getting into. Trying something new takes a bit of a leap of faith. If you want your customers to have confidence there are a few things you can do to help them.
Tell them about your business
If you have a business that might be considered ‘unusual’, this is for you. There are a whole load of businesses in the world that do exactly what they say on the tin. If you’re a hairdresser on the local high street, people will get it. But what if people wrinkle their noses and say ‘what’s that?’ when you tell them what you do? Your future customers might be doing the same. You could be the solution to a problem that’s really holding them back, but they’ll never find you if you don’t teach them how you can help.
It’s also possible that they’ve got completely the wrong idea about what you offer. They’ve read something somewhere that was completely inaccurate. It might have been sensationalised or just phrased in a way that made them think it wasn’t for them. Never be afraid to bust a few myths if you need to.
Do your customers know about your services?
Of course, there’s another possibility. Maybe you offer a range of services and most of them are perfectly ordinary. Like a beauty therapist offering facials and massage. Then you bring in something new, like Hopi ear candling. No-one books. You’ve told people you’re offering it, it’s there on the menu but no-one’s buying. That’s probably a sign that they don’t know what it is or why they need it.
Explaining the benefits of a product or service is a great idea no matter what you offer. Even if you think something is mainstream, there are bound to be people who’ve never heard of it. Or maybe they have heard of it but they’re not exactly sure why they’d want it. Saying things like ‘this is a great treatment for hayfever sufferers’ or ‘this will save you time doing x job’ demystifies your services and encourages people to try them out.
Cover the basics
Sometimes people worry about simple things. Signing up for a class or an appointment with a professional is a big commitment. You can’t just run out if you don’t like the look of it. (Well, you could, but you’d probably feel pretty silly.) People protect themselves by not making the booking in the first place.
The concerns your potential customers have will depend on what you offer. If they’re in a group setting they might wonder what the other people will be like. They might worry about what you’re like or whether they’ll be safe visiting you. Going to see a solicitor or financial adviser runs the risk that they’ll be blinded with science. Telling people what to expect gives them certainty and reassurance. It tells them that you’re friendly and will look after them. That could mean the difference between a new customer and one that never gets in touch.
If you need help speaking your customers’ language and demystifying your business, just get in touch. Or sign up to my mailing list for regular marketing and writing tips.
We’ve all heard about businesses pivoting during the pandemic. Here’s one that did it in style. Lake Contracts provide high quality shop fitting services so when lockdown came their business went quiet. After all, who’s going to pay for shop fitting when all the pubs and most of the shops are shut?
They adapted with style, setting up a new business using their existing skills. We Are Bostin was created to provide new windows, doors and shop fronts to both residential and commercial customers. I don’t know about you, but our time at home has left me with a long list of home improvements. A new front door and some brand new windows are definitely on there somewhere!
The Challenge
Their web designer set to work and recommended that they add a blog to show their expertise. I’d got to know Andreea Lake, one of the management team, thanks to my networking habit and she got in touch. There was one big challenge – we only had three days to act before the web developer went on holiday for a month. Thankfully Andreea had loads of great ideas for the kind of posts they needed and their branding and customer knowledge was strong.
All of this meant that I was able to get to work quickly, turning the finished post around in just over 24 hours. (That’s officially a record for me – I’m pretty quick but it usually takes a smidgen longer than that.)
The result? One happy client with a gorgeous new blog. All that remains is to find out how many hits they get now the site is live. If you’d like to read the first two blogs and find out more about We Are Bostin’s services, here’s the link.
If you need high quality content on a schedule that works for you, or that helps you adapt now lockdown is starting to ease, get in touch. I write the words that speak your customers’ language.
Making the decision to outsource some of your business tasks is one thing. Finding someone you’d actually trust to do the work is quite another. If you’re looking for a full time employee you might be better off hiring someone to find suitable candidates. However, more and more businesses don’t want the hassle. It may even be that you only need someone for a couple of hours a week, or to work short term on a specific project. A freelancer with other clients is the ideal solution. But how do you find the right one?
Sole trader v Agency
Agencies or larger businesses are ideal if you’ve got a specific project or need help with a range of different things. There are agencies of all sizes, including some that are run by sole traders. The difference between an agency and one sole trader is that the agency will have built a team of people who can cover a range of different things and will manage them all for you.
Sole traders are great if you don’t need to outsource to lots of different people. For example, you might already have a designer who’s created your new website, but you need someone to write the copy. Managing two freelancers is relatively easy – it gets trickier if you need five or six different specialities.
Getting recommendations
When it comes to finding the right person, getting a recommendation from someone you trust is by far the best option. You can get a personal recommendation based on their own experience so you can outsource with confidence. Of course, it’s worth bearing in mind that their needs might not be exactly the same as yours and their approach to work may be completely different.
Networking events have been invaluable for me in finding people to work with. My main memberships focus on relationship building so I’ve got to know a range of people and discovered who I get on with. Then when I need a particular service I’ve often already got someone in mind.
Personality is key
Whilst access to specialist skills is one of the main benefits of working with a freelancer, you’ll still need to consider whether their personality fits with yours. This not only makes the working relationship easier, it will get you better results. No matter what work you’re planning to outsource, communication is the key to getting it done well.
I’ve met and worked with all kinds of different business owners, but they all have one thing in common. I’ve found it easy to build a rapport with them. When I’m choosing service providers for my own business the only difference between two equally qualified people has often been that I like one better than the other.
Selection
Of course, there’s more to it than personality. It’s important to be upfront about what your budget is when you’re talking to people. This enables them to tell you whether you need more funds, to adjust your expectations. They might also be able to recommend someone else. It’s a waste of everyone’s time if a freelancer takes the time to prepare a quote only for you to find it’s double what you can afford.
Also, think about whether their working style is a good fit. You may simply need someone who gives you regular updates or uses resources that allow you to check progress. If you’re looking for coaching I’d also recommend looking at their whole approach. Some coaches help you to become more personally effective, others look at your whole business and deliver strategic operations to achieve growth. Which kind do you need?
If you’re ready to outsource your copywriting, get in touch and let’s have a chat. If you’re looking for a DIY approach, visit my online shop for resources that will help or sign up to my mailing list for monthly hints and tips as well as a copy of my free guide ‘Stop hiding your business! 5 ways to be seen online’ as a thank you.
It’s one of the most common misconceptions about blogging. “Shouldn’t I be writing that myself?” Well, if you’re writing as an individual about your personal life, yes. Otherwise, for most people, no. There are a couple of reasons why writing your own business blog is a good idea (I’ll come to those) but a few others which mean it’s a better idea to outsource. Here goes…
When writing it yourself is a great idea
If you’re writing a personal blog, it should be, well, personal. That probably also applies to influencer type bloggers too. However, if you’re writing a blog for your business it’s not necessarily about you. You’ll be talking about your business but focusing on what your customer needs or wants. However, when you first start out you’ll spend some time finding your way. There’ll be trial and error while you work out what people like and how you want to sound. You might even be working out where blogging fits in your marketing. If this describes you, keep writing. (If you’re struggling to get going because you need ideas, this book is for you.) If you eventually hand your blog over to a writer it’s much better for everyone if you have a clear style that your writer can adopt.
Help with talking to your customers
There will always be trial and error when it comes to blogging, but what if you’ve been trying for ages and getting mostly error? You know exactly what you want to say but it just doesn’t come out right. When you outsource and a writer can take random ideas from your head and turn them into sentences that sound like you (this is where ghost writing gets a bit spooky). The other benefit is that a writer or marketing expert isn’t part of your business. You might see something as boring and routine when it’s exactly what your customer needs to hear about. Sometimes it’s as simple as asking you to explain what’s in it for your customer or helping you to spot the things they don’t understand.
What’s your time worth?
Blogs are slippery little beasts because you never know who is watching. I’ve had new customers tell me that they love my blog but they’ve never visibly engaged with it. I’m telling you this because I know how disheartening it is to slave over a blog and get tumbleweed. It’s even worse if you’ve spent time on it that you could have spent having fun or doing something more productive. The truth is, if your analytics tell you that people are reading, it’s probably working. It builds your profile and it’s hard to put a figure on that. I pay a cleaner because I don’t want to spend my day off cleaning. If you resent the time you’re spending writing get it off your plate and go and play with your kids instead.
How much do you love writing?
If the days, hours or minutes you spend writing content for your business are an absolute joy, keep going. The more you do it, the better you get. If the time came when writing was competing with other things that are important to you, you might have to decide to let it go. If, on the other hand, you sit down to write with a sigh because you hate it, then stop. I know you might have to get some income into your business before you can do that, but you could make it something to aim for. Goals don’t just have to be about income. It could be ‘I want to earn enough to outsource my blog/pay someone to do my filing/ [insert your least favourite task here]’.
Are you ready to outsource your blog? Drop me an email and let’s have a chat (and if you just want to ask me how much it would cost so you can put a figure on your goal, that’s fine too).
I know, I know, I’m sorry – I’m sorry if you’ve heard the word ‘pivot’ far too many times in the last couple of months. I’m definitely tired of it (along with ‘unprecedented’) but if I’m going to face the thing I have to use the word. So. Are you pivoting? I keep getting it mixed up with pirouetting. That may actually be a better choice. If you feel as if you haven’t stopped spinning you’re not alone.
Pivoting has become a key term because a lot of us have had to consider it. Whole industries have come to a standstill overnight. Some are eligible for Government support but others aren’t. We’ve all got bills to pay and mouths to feed. I started pondering the actions I’ve taken since lockdown and what I’ve seen other businesses do. What’s been happening for you?
Are we pivoting or just readjusting?
To a word geek like me, pivoting means turning in a completely new direction. This has clearly been necessary for a lot of people. I’ve seen friends whose work has disappeared overnight apply for all kinds of jobs. Delivery drivers and grocery shop workers are in higher demand than ever before.
For the rest of us, it’s possible that we’ve just changed the way we do things. Your business might be able to continue online rather than in person. I’ve done online networking and a friend’s yoga class is now taking place over Zoom. My eight year old’s guitar lesson and football sessions have gone virtual as well. Virtual football coaching with a kid hurtling around the garden is quite an experience! The great thing is, we’re able to continue even if some bits have changed.
Getting creative
For some of us, adapting has meant getting creative. Pubs have started offering takeaways – I’ve even had a socially distanced gin delivery! My personal favourite was the lady who is painting rainbows on people’s windows. She’d normally be creating beautiful hand painted signs and chalkboards for shops and events, now she’s cheering people up at home.
My business has always been online, so it’s mostly business as usual. (Apart from the fact that I’m currently home schooling two under 10s.) The trouble is, some of the businesses I work with are struggling. It’s made me look at creating new products that will help without breaking the bank. What’s more, they’ll still be there when we go back to whatever the new normal turns out to be.
Is this a pivot?
Even though I’m creating new things and have adjusted my working week to fit around the kids, I’m not actually pivoting. I’m doing the same thing I was doing before, writing words and trying to help other business owners. All the same, things have changed. It’s not that long ago that I swore blind I was never going to create any kind of digital product. It all seemed like far too much work. Creating something I could sell wasn’t too much of a stretch. I just had to get over my horror of generic content by creating something semi-generic.
The real challenge was the techy bit. How on earth was I going to set up an online shop that would actually take money without me being involved? Well, I’ve done it. Turns out that the people who make shop software want small businesses to be able to use it so they make it easy. I know, who would have thought it?
Are you pivoting or just adjusting? Whatever your experience I’d love to hear about it so please share in the comments.
Also, if you’re in the Nottinghamshire/Lincolnshire area and would like your windows painted with rainbows here’s the lady to talk to.
If you’re looking for a shot in the arm for your business marketing, sign up to my email list for blogging and content tips straight to your inbox. You’ll also receive a free copy of my guide ‘Stop hiding your business’ as a thank you.
Content marketing can get overwhelming at the best of times.
Even when you’ve got a clear idea of who your customer is and what kind of
content they’ll like, there are still lots of decisions to be made. Your
marketing could be a full time job, but you haven’t got time for that (even I
haven’t). I’m a big believer in repurposing the content you’ve already created.
It’s a bit like recycling except it won’t have any significant impact on
climate change. Here’s how I approach getting as much use out of my content as I
can.
Write a blog
Writing a blog can seem like a massive effort, particularly when you’re struggling with it. If you’ve ever sat down and tried to write a blog only to end up with something you’re not happy with, you’re not alone. However, it is worth persevering. (Or getting someone like me to write one for you.)
A blog is a big, chunky piece of content in comparison to
virtually anything else you’ll create. You can take the topics you’ve chosen
and use them to inspire other posts. You can even lift phrases straight out of
your blog and use them on social media.
Sharing tips
One of the best things you can do in your blog is to share
tips and advice with your audience. These will vary depending on what you’re
talking about. For example, I write about reasons why you might want to blog and
what the benefits are. I’ll also talk about ways to get started or come up with
topics.
If you’ve written a blog with multiple tips, separate them
and create images with one tip on each. You can share these on multiple
platforms so they go further. You can also create videos – and no, you don’t
have to be in them if you don’t want to! Facebook lives tend to get better
reach than other types of video so I’d recommend doing some if you can.
However, you don’t have to go face to face with the camera. You could just show
your hands demonstrating a tip or use computer screen capture. I also create
tip videos using images with overlaid text.
Motivational content
Unless you’re in the habit of writing motivational quotes or
meme-worthy copy in your blog, this one will involve going off on a bit of a
tangent. Take your blog topic and use it to search for related quotes. You don’t
necessarily have to stick exactly to the topic if you find something that will
resonate with your audience. For instance, I wrote a blog about finding time to
blog and one of the quotes I found was this:
Not directly relevant to the topic, but certainly something
that would get lots of us nodding our heads. You can use the same approach with
memes, particularly if you search on Pinterest. I post a fair bit of stuff that
isn’t directly related to writing but which I know my audience will enjoy.
However, I often find this type of content when I’m just doing my own social
media scrolling so don’t worry if the repurposing/search approach doesn’t work
well for you here.
There’s also a different kind of motivation you can offer.
Helping your audience to gain expertise (or realise that they know more than
they thought) is really worthwhile. You can do this by sharing useful resources
or by asking questions about their experiences. This helps them to share their
knowledge and also helps you get to know them better.
Further resources
If you’d like some hints and tips on writing your blog, start here.
When you first write a blog for your business it can be hard to get the tone right. Too serious and your potential customers will stop reading (unless it’s so dry you’ve actually caused them to nod off mid-sentence). On the other hand, if it’s completely off the wall you run the risk of looking unprofessional. So what do you do? Here are a few ideas from me.
What’s your personality?
I feel as if most of the blogs I’ve written start with knowing your customer. While this is still true, when you’re writing a blog you need to show your personality. The subjects that you talk about need to be ones that are important to your customers. That way you share your expertise and show them that you can help. But what if there are hundreds of other businesses sharing the same sort of content?
If you offer a service that needs to be delivered in person you’ll be competing with other businesses in your area. Go online and the pool is even bigger. Skills, experience and price are important but your customers will often choose to work with you because they like you. You don’t have to pretend to be something you’re not. I know two fantastic marketing experts. One is in your face and bold, the other is calm and quiet. They both get results and their clients love them. You can do the same.
How do you talk to your customers?
If you’re wondering how you get your personality into your blog while still sounding professional, the answer is pretty simple. Think about how you talk to your clients face to face. When it comes to marketing, consistency is key. You build trust by sharing your knowledge and showing your customers how it helps them, but that’s not all. When you write a blog you’re giving them insight into your personality and what you stand for. If the way you come across is at odds with how you are in real life, the trust will be lost.
In practice, this means developing an awareness of the way you naturally speak to your customers. It’s also worth thinking about how you present yourself in other ways. If you’ve blogged about your green business credentials it’s not going to go over too well if your client arrives at your office to find you dressed head to toe in endangered animal skin. OK, I’m exaggerating, but you get the idea.
Blog in your voice
Most of us shift quite naturally between the tone of voice we use with business contacts and the way we speak to our friends. You might not even notice the shift. If you’ve found yourself wondering how you actually sound, start with your emails. They’ll give you a flavour of the way you communicate in writing in a business context. I often suggest recording yourself talking about your business when you’re trying to blog. This can be problematic as voice to text generally needs quite a bit of editing. Plus, if you’re talking to clients they might not want you to record them.
The best emails to look at are ones that you’ve written to people you’ve worked with for a while as you’ve already built a rapport. The way you write to them is likely to be on the informal end of the spectrum, while still being professional. When you write your blog in the same style you’ll give potential customers an insight into the kind of relationship you could ultimately develop.
If you’d like to start writing blogs that sound like you, I can help. Email me at info@kirstyfrancewrites.co.uk to find out how you can outsource your blog writing or get training that helps you to write your own.
Otherwise, sign up to my mailing list for monthly hints and tips on blogging and lots of other useful marketing stuff.
It’s one thing to know that you want to create a blog as part of your marketing strategy. It’s quite another to actually do it. Maybe you’re feeling a bit daunted at the thought of starting a blog or have created one that’s fizzled out. If you’re reading this wondering why you’d want to blog for your small business, read this. On the other hand, if you want to blog but don’t know how to make a success of it, read on.
Be consistent
A blog that starts then stops again won’t do your business any favours. A regular blog tells Google that the information on your site is more likely to be relevant so you’ll rank higher in searches. Also, if a potential new customer lands on your website to find one blog post written over a year ago they might think you’ve stopped trading. It doesn’t really matter how often you blog as long as it’s consistent – once a month is fine for most businesses. The important thing is that you keep it up.
Think about your blog keywords
Keyword research is one of those terms that has a lot of small business owners running for the hills. You can get really technical about it if you want to (or you could get an SEO expert to do it if you have the resources). When you’re first starting out the main thing to focus on is how people will find you in an online search. That could be something as simple as what you do and/or where you do it. For example “Manchester florist” or “Leicestershire hairdresser”. If you’re not location specific you can focus on your services instead.
Talk to your customers
If your blog talks about things that your current customers care about it will also attract new ones looking for the same things. The most important thing about any business blog is that it talks to the right people. If you work with industry experts they’re not going to read a beginners’ guide so you can deal with more complex issues. Maybe keep them up to date with industry news in a digestible format. Alternatively, if your customers regularly ask you the same questions, write blog posts that answer them. That way when someone is searching for the answer online they’re more likely to find you.
Choose great images
This isn’t just to make your blog look pretty (although it helps). It takes a while for any new blog to start ranking in search engines, especially if you’re competing with bigger businesses. Sharing your blog on social media helps you to send people to your newest posts. A great image means that your potential readers are more likely to stop scrolling and read your posts. I’d also recommend creating a quick video or doing a Facebook Live to trail your blog post too – even if people don’t read it the video will give them the general gist.
Invite guests
I’ve just started getting organised with guest blogging and inviting people to contribute to my site. Inviting guests to write a blog for you is a great way to extend your reach. You both share it on your social media channels which means you reach each other’s audiences. It’s also a way of bringing your audience new specialist knowledge that will benefit them. My first guest blogger is a social media specialist whose knowledge is more in depth than mine. I’ve also written about blogging for a graphic designer. Exchanging guest blogs mean that you start to build links between websites, which is great for – you guessed it – SEO.
Further information
My guest blogs about blogging for Hollie Ellis design are here and here.
Or read about outsourcing social media with Anita Popat here.
If you’d like to know more about how blogging can fit into your marketing, sign up to my mailing list for lots of hints and tips. Alternatively, if you’d just prefer to hand your blog over for someone else to do, email me at info@kirstyfrancewrites.co.uk and we can have a chat.
