We all know how horrendous bad service can be. I’ve yet to meet anyone who hasn’t been ignored by a shop assistant or kept waiting in a restaurant. Sometimes we can leave disappointed because we haven’t been listened to.
I’ll give you an example: one of my relatives can’t eat anything with dairy in it. Her favourite restaurants will not only explain which choices are dairy free but also which can be adapted for her. A lot of chains are now catching on and have alternative menus for common allergies. However, last year she went for a meal at a local pub. She explained the situation to the lovely waitress and then watched as she spoke to the surly looking manager. The manager grunted “just give her that” and thrust a menu towards her. It was the gluten free menu. The pub’s loss was the fish and chip shop’s gain.