Category: writing

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Five reasons why your customers are scared to get in touch with you

Kirsty thinking about why your customers are scared to get in touch with you.

It’s nearly Hallowe’en, so my thoughts turn to the spooky side of life. The thing is, what if your business is the scary thing? You might know that you and your business are lovely and not terrifying, but your customers could still hesitate. Here are the top five reasons your customers are scared to contact you and what you can do about them.

They don’t know what to expect

Contacting a new business can be like the first day of school; exciting but also terrifying if you don’t know what to expect. That’s why schools send out loads of information to parents and have settling-in days for the kids.

Use your marketing to share what happens when people get in touch, book an appointment or come to a class. Tell them what they need to bring or what to wear. They’re more likely to get in touch when they can see the path ahead.

They think they won’t understand you

This probably applies to you if you work in law, accountancy or anything technical, particularly with lay clients. When I was a solicitor, legal speak created a shorthand to use with other lawyers, but I never used it with my clients. Your customers might be putting off something important because they think you speak gobbledegook.

If your customer doesn’t speak the same technical language as you, don’t use it in your marketing. Show them you’re a normal human being who’ll explain things in a straightforward way.

They’re worried about pressure sales

I hate pressure selling. When I got married, we immediately rejected the photographer who offered us a 50% discount, “but only if you sign now.” Does that ever work?

If you use sales calls in your business, there’s no single way to reassure people that you won’t do this. You can share case studies and testimonials and talk about your process on your website, blog, and emails. Knowing they’ll have time to think things over will reassure people and encourage them to book a call.

They’re scared of asking a stupid question

No one wants to look stupid or feel like they’re being a nuisance. Your future customers might have a question whose answer is the difference between them booking and walking away, but they’re afraid to ask it.

The best way to deal with this is to use FAQs. You can use these as a list or a single post on any marketing platform. Answer questions that people have asked you, but make some up, too. Talk to people in your networking groups to see what they’d ask. I love coming up with questions for clients. I’ve lost count of the number of blog topics that came out of me asking a client how something works.

They don’t know you

What’s the biggest first-day-of-school fear you can think of? Yep, will the other kids be nice? Will I make friends? When you put yourself in your marketing, you help your customers get to know, like and trust you so they aren’t scared to get in touch.

Your marketing can show people who you are before they ever meet you (if they’ll ever meet you). When you write your marketing, be yourself, and you’ll ease your customers’ minds.

If you want to write content that puts your customers’ fears to rest and lets them get to know you, I can help.  I’ll write blogs, posts, emails and whatever else you need to engage your audience and encourage them to buy. If you’d like a chat to find out how it works, you can book a call here. Alternatively, sign up using the form below for helpful hints and tips straight to your inbox every month.

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How email marketing can turn subscribers into customers

I'm at my laptop typing, creating content to turn subscribers into customers.

Getting people to sign up to your email list gives you a whole load more control over what your audience sees. It’s true that your emails may end up in someone’s unopened backlog. However, they’re much more likely to see your content than if you rely on social media, so your email marketing can turn subscribers into customers.

The question is, what do you do with your subscribers once they’ve signed up? Read on to find out. (If you’d like to learn more about how to persuade them to subscribe in the first place, read this)

Create a nurture sequence

“What’s a nurture sequence?” I hear you cry. It’s the email equivalent of introducing yourself, welcoming someone into your business and showing them around. You can tailor what you offer them based on what they’re interested in (more on that in a minute), but your aim is to send around five emails to let them know what to expect from you and your business and give them an overview of your services.

Offer a low-cost product

Fear is one of the most common obstacles that prevents anyone from buying from a business for the first time. They don’t want to waste money on something that doesn’t deliver (literally or metaphorically). Offering a low-cost product to a new subscriber helps because they only take a small risk. Depending on your business, you could choose something digital or a small physical product.

Make an offer

Emailing your list can achieve several different goals. Your emails help people get to know you, let you share valuable tips and tell your subscribers how they can work with you. Don’t be afraid to share your services and tell readers how they can book an appointment or buy your newest product. You can also offer them something special…

Make them feel special

Feeling like you’re part of a community can be really special. Your emails can offer that to your subscribers, making them more likely to buy and keep that feeling going. You can make your readers feel special by offering something just for them. That could be a discount, early access to new products or subscriber-only content and events.

Involve them in your process behind the scenes

Showing your customers what’s happening behind the scenes helps them get excited about new products or understand more about your services. Case studies work well for service-based businesses or share images to show what you’re working on. Sharing with your subscribers first gives them that sense of exclusivity and lets you preview subscriber-only deals, but you can also do this on social media.

Include valuable content

It’s important to talk about what you’re selling in your emails, but your subscribers will get fed up if that’s all you do. Share content that helps them learn about what you do and DIY if they need to. Sharing a couple of blog links in your nurture sequence gives new readers quick insights and helps them get more out of your lead magnet.

Tell a story

Telling a story in your marketing helps your audience relate to you as a human being and not just a business owner. It can show them that you understand what they need or how your lives are similar. There are loads of ways to do this, but remember that it’s OK to talk about your life and experiences using your own voice.

Personalise your emails

Your email software should allow you to include someone’s name when you email them. Personalisation can go further than that with the right tools. You can segment your list and contact people interested in specific topics. It’s much easier to turn subscribers into customers when you’re only sending people information about services they’re interested in.

Don’t be shy

If you’ve ever held back from emailing your list because you don’t want to bother them, stop. They signed up to hear from you. If they change their minds, they can unsubscribe, but if they don’t know what you’re offering, they can’t buy.

If you want to write content that will turn subscribers into customers, I can help.  I’ll write blogs, posts and emails to engage your audience and encourage them to buy. If you’d like a chat to find out how it works, you can book a call here.

Do you want useful hints and tips that help you write engaging marketing content, straight to your inbox? Sign up using the form below. I don’t do spam and I’ll never share your information with anyone else.

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Why are good headlines important?

A newspaper with good headlines

You might associate the word ‘headline’ with a newspaper or online article, but you use them everywhere in your marketing. They’re the title of your blog posts, the subject line in your emails and even your social media posts have a line at the top that’s the first thing your readers will see. Good headlines can determine whether your marketing hits the spot with your audience. Read on to find out why…

Headlines catch people’s attention

OK, this is the most obvious reason for creating good headlines. They’re designed to intrigue potential readers so that they want to know more. That could be because you’re offering the solution to a problem or because you’ve teased some juicy secret they must know about. It makes them look twice and tempts them to read the rest.

I have one important caveat – a good headline isn’t misleading. This brings me to…

Good headlines let your readers know what to expect

Clickbait may work for some businesses, but small businesses like ours need to build trust. A clear headline that lets your reader know what they’ll get from your content helps you do that. It also allows your audience to decide whether it’s worth their time. That way, when they click through, they know that you’re providing tips or advice they can use.

Even if people don’t read the whole post, it gives them a clear impression of what you do and what your business offers.

They can express a particular mindset

Have you ever stood and looked at a newspaper and magazine display in a shop? Each publication could be talking about the same subject or news story, but they all do it differently. The headlines they use help you understand their political viewpoint or the issues they care about.

Your headlines can do the same; they can help you attract customers with a similar worldview to you or tell them something about your personality, so they’ll know whether you’re their kind of person.

Headlines are great for SEO

Headlines work to boost your search engine rankings in two different ways. Firstly, the fact that you have a headline tells Google that your content is well-organised and likely to be helpful.

Secondly, you can include keywords in your headlines. Then, when search engines look at your site, they can immediately tell what your subject is. That means when someone asks a question with your keywords, they know your content is relevant to that search.

Good headlines = more clicks

When you create marketing, you want people to read it, and a good headline encourages them to do that. That doesn’t just apply to content you created to educate your audience. It can help you to get new sign-ups to your email list and more sales. A headline can make it clear that you’re selling something and give your audience insight into the benefits of your product or service so they click through to find out more and ultimately buy from you.

Do you want to grab your audiences’ attention and create content that speaks your customers’ language? I can help with that. If you’d like a chat to find out how it works, you can book a call here.

You can also sign up to receive monthly emails packed with useful content writing and marketing tips using the form below.

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Case study: writing a blog for Goldfinch Marketing’s client

Image shows a pile of magazines and a laptop with the kind of project that Goldfinch Marketing got to work on when I started writing a blog for their client.

One of my favourite things about my work is the chance to learn about the different ways that creative people work. I loved art at school, but I know that there are artists and designers out there that are far better at creating visuals than I am. Hand me a pen and a notebook, and I’m happy. I don’t panic in the face of a drawing pad and pencil, but I might not show the results to anyone. It makes me happy when I see work from people who can make stuff look beautiful.

This means that I was thrilled when I met Christina from Goldfinch Marketing. She creates gorgeous designs, and she’s also brilliant at techy stuff. It all comes together in beautiful websites that Google will love as much as your customers do. She’s also very good at writing; in fact, she’s so talented I would hate her if she wasn’t also lovely.

This may have you wondering why she’d need me, a writer when she’s already good at writing. Read on…

The pandemic

I met Christina during lockdown when everyone was virtual networking; some of us were home-schooling too. She’s based in Dorset, so the chances of us running into each other in person were virtually non-existent. Like many of us, Christina had taken some time during lockdown to evaluate her business and work out what she wanted to spend her time doing.

She’d started Goldfinch Marketing to help her clients with all their marketing needs, whether that was a new website, graphic design or content writing. Her review told her that she loved web design and graphics work but didn’t want to do content writing anymore. That’s where I came in.

The project

Christina had gradually reduced the amount of content writing she took on, but she still wrote blogs for one client. She told me they were lovely people she enjoyed working for and didn’t want to let them down. At the same time, she wanted to free up some time for other projects, so she wanted to see if I could take over writing a blog for them.

Of course I could. Writing their blog was right up my street; they’re a business offering a professional service, so they needed to share their expertise but didn’t want to be stuffy. I read the posts that Christina had already written to follow the same style and suggested some new topics. I also wrote social media edits for each blog post so that the individual paragraphs would work as standalone posts. The client was still happy, and Christina had time for other things.

If you need a new website, I recommend checking out Christina’s work here. Alternatively, if you want to outsource your content writing, either for yourself or one of your clients, let’s have a chat. You can book a call with me here.

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How to match your marketing to your business goals

The image shows a blue sticky note saying 'bright ideas change the world' on a checked background. It's a bright idea to match your marketing to your business goals.
http://Photo by RODNAE Productions: https://www.pexels.com/photo/white-printer-paper-on-yellow-table-7414305/

“A dream is just a dream. A goal is a dream with a plan and a deadline.” ~ Harvey Mackay

I like this quote for its optimism; you can dream, but you only get somewhere when you make a plan and hold yourself accountable for each step. If you’ve planned your goals for the next 12 months, your next step will be creating a marketing plan to help you hit them.

The question is, does your marketing content align with your targets? When you match your marketing to your business goals, you’re more likely to achieve them. Here’s my guide to the types of content that will help you at each stage of the customer journey.

Brand awareness

To grow a business, you need to make sure that people have a) heard of you and b) understand what you do. SEO plays a big part here; it lets people find you via keywords that describe your business. Personality-filled, shareable blogs and social media posts will help you to reach more people and stay at the front of their minds.

It’s also worth creating guest posts for other sites and collaborating with other businesses. My favourite local café hosts workshops and shopping events, and it helps everyone involved grow their brand awareness.

Engagement

This is the stage where you want people to move from knowing who you are to having a conversation so they can decide whether they like you. Asking conversation-starting questions works well here. You can do this in your blog, on social media posts or ask for interaction on your Stories. You can also invite viewers to ask their questions on live videos.

People are more likely to buy things that their friends like, so ask people to post pictures of themselves with your products.

Lead generation

Lead generation is just a fancy term for encouraging them to opt into a closer relationship where they hear from you more often and start thinking about buying. Asking people to sign up for your email list is an excellent first step, as you can send them an email series that shares everything they may not have known about your business before. You can offer a helpful freebie, such as a checklist, eBook, video tutorial or a free trial to encourage them to sign up. Sharing case studies on your website and social media can help as they show your results.

Sales

Small business owners often struggle with this, but selling doesn’t have to mean pressuring someone into buying. All the work you’ve done to build a relationship means that your audience knows how you can help them; they just need to take the next step.

Sales content needs to take away any doubts people might have. They might need to understand the process or get more details about the product before they buy. Use your content to talk about the benefits and your process, and include technical information as bullet points in your product descriptions. Sharing reviews and case studies lets them see that you’ve delivered for others.

One final thing. Don’t forget to follow up after the sale to help them get the best out of what they’ve bought. Offering hints, tips, or extra support maintains the relationship and makes you memorable.

Do you want to match your marketing to your business goals? I can help with that. I create content that speaks your customers’ language. Book a call to find out how it works.

You can also sign up to receive monthly emails packed with useful content writing and marketing tips using the form below.

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Are you making one of these blogging mistakes?

Man writing on a pad and making blogging mistakes.
Photo by Cup of Couple: https://www.pexels.com/photo/crumpled-papers-near-a-person-writing-on-a-notepad-6632868/

A blog is brilliant for letting your audience get to know you and how your business helps them, but it only works if people keep reading and take action when they’re finished. Read on for the top 5 blogging mistakes that will have your readers wandering off to your competitors.

Clickbait

I loathe clickbait with a passion, mainly because I’m not immune to it. There’s always a wonderfully intriguing headline (that’s the point). You click through to find pages of nonsense that don’t deliver what you expect. It only works if your business model is based on high-volume content that generates ad revenue when people click through. If you want to build trust with your audience, it’s horrendous.

I’ve said it before, and I’ll say it again. Do. Not. Do. This. To. Your. Customers.

Walls of text

Most people don’t read a blog post all the way through. They’ll skim it to get the gist or to find the piece of information they searched for. It’ll put them off if they land on your post and find a big block of text with no subheadings to guide them through. It’s a good idea to plan, so you know what you want to say in the post. Then you can have a subheading for each point and separate paragraphs if there are a couple of different elements to each subheading.

Breaking your post up makes it more visually appealing too.

No through line

Sometimes going off on a tiny tangent can give your content more personality, especially if your topic reminds you of something from your life outside business. However, you’ll lose readers if you wander too far from the point. This can hold true even if your off-topic bit is interesting; it wasn’t what they expected.

That’s why it’s vital to ensure that each section refers back to the central theme, so everything is relevant and you have a clear through line running through your post. Planning will help you do this.

Talking down to your reader

No one likes being patronised. Even if you’re an expert in something and your reader isn’t, they don’t want to be spoken to like they’re five years old. It can be difficult to judge what level of knowledge your audience has, but it’s something you can develop over time as people respond to your content or ask questions in person.

You might also work with professionals who understand business but don’t know the technical terms you use. Professional but jargon-free content is your best bet, or you could offer a quick definition if it’s a term you’ll use throughout your post.

No call to action

You’ve written a helpful blog for your audience that’s answered one of their questions or taught them about an important topic. Now what? How can you keep them on the path to becoming a customer rather than drifting away?

The best way to get someone to do something is to ask them; your marketing is no exception. If you want them to offer an opinion, ask for it. If you want them to book a call or sign up for your mailing list, give them a link or a form to fill in. Your call to action (CTA) aligns with your business goals, so think about what you’re trying to achieve and how your content can help you do that.

If you want to create blogs that will turn your readers into customers, I can help. Book a call, and let’s have a chat.

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Do you need a website to write a blog?

The short answer to this is that no, you don’t. The question is, will a standalone blog help you to achieve your goals if it isn’t part of a larger website? Here’s my rundown on the reasons why you don’t need a website to write a blog and why you might want a website after all.

What’s the difference between a blog and a website?

When you visit my website you’ll find lots of different pages about my business, products and services. My blog is just part of a larger whole. The reason I do it this way is that my blog is part of my marketing strategy, not a business in itself.

If you run a business, your website is your virtual shop window. The blog is part of the content that helps your customers to find you.

What do you want to achieve?

If you want your blog to be a business, you might not need a website. However, if you want a site that lets you offer products, build your email list and offer affiliate links you almost certainly will. Some brands will only offer affiliate links if you have a website rather than a standalone blog or social media presence.

It’s also a good idea to think about your brand and the kind of image you want to create.

You can use a free blogging platform

Some platforms let you choose whether to create a self-hosted website or a free blog. WordPress is just one example; you can create a website and pay for hosting. Alternatively, you can have the free version to create a blog.

If you choose the free version you’ll have WordPress in your website URL, which might not look all that professional if you’re trying to build a brand that goes beyond blogging.

Third-party selling sites

If you create products your main source of income might be a third-party platform like Etsy or Not on the High Street whose brands let small businesses reach a wider audience. Building your own website could let you make sales at a lower cost, but you’d have to do the work to promote it and attract visitors.

If you’d prefer to start by creating a blog, you can use it to send visitors to your shop even if it’s on a third-party platform.

You can use another blogging site

There are blogging sites that operate in a similar way to social media platforms. You can create a profile and attract followers who are interested in the topic you cover or who’ve searched for specific hashtags. For content that’s heavy on visuals, Tumblr could be a good option. Alternatively, if you create in-depth written content Medium is a great platform and there’s an option to monetize your content too.

Microblogging

Microblogging is short-form content (like a longish social media caption) that helps you to share your expertise and tell your story. It’s a great way to start if you’re trying to find your voice. The only disadvantage is that you don’t get to share as much detail as you would in a standard blog post.

I tend to create this kind of content by writing a longer blog post and then breaking it down into individual sections.

Wherever you choose to blog, the quality of your writing matters if you want to build a following and promote your business. If you want some help writing in a way that speaks your customers’ language, let’s have a chat.

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Why you still need to write marketing content

Image shows a woman with black fingernails and a 'be happy' mug using a pen to write marketing content in her notebook.

When it comes to marketing, video is everything, right? You might be getting amazing results on TikTok and Instagram is showing Reels to more people than static images. Why would you need written content when you can put everything you want to say into a video? It won’t surprise you to hear that I think you still need to write marketing content. Here’s why.

Social media doesn’t belong to you

Social media platforms are amazing marketing tools and definitely need to be part of your strategy. The trouble is, I’ve seen too many people who only use social media and find themselves with a massive hole in their marketing because they get hacked or banned.

When you have an email list or website, you’re in control because it belongs to you. You can use video but you’ll get better results by using good writing as well.

Sometimes you need more depth

Social media videos need to be short and snappy to hold people’s attention. They can still help you to build a relationship with your audience, but what about the times when they need more than that?

Sometimes you need to write a long post to go in-depth on a subject to help your audience understand what you offer or how you help them. That’ll work better on your website, not just because there won’t be room in a social media caption, but because your audience will be more willing to read.

Your audience might just like reading

Believe it or not, some people prefer to get their information by reading. They might avoid videos because they find the sound intrusive or want to absorb something at their own pace.

There’s also the fact that you can’t skim-read a video. If your audience is looking for a quick answer to a question they can probably find it in a couple of minutes by skimming a blog post. Your one-minute Reel might give them what they need but they’re less likely to search on social media in the first place. By using a mixture of content types you can talk to a wider range of people.

Written content is good for SEO

If you want to rank highly in a Google search, you need words. Google’s search bots can’t scan videos and rely on your written content to decide where your site should rank. Even YouTube likes a reasonably long description to help your video rank.

Having a wide variety of keywords on different platforms will help your content rank more highly so your ideal customers have a better chance of finding you in a search and other content creators are more likely to link to your site.

Writing can help you to make sales

If you have a low-cost product that your customers will buy on a whim, a short video will probably get you some sales. You’ll get even more if you’ve already built a relationship with your audience so they know they can trust you and they’ll get something good for their money.

That starts to change if your product or service costs more. People are less likely to take a chance so you need to make sure they’ve got all the information they need. When you write that down you help them to refer back, check details and then decide. There’s also a chance that they’ll take written content more seriously than a video.

Don’t have the time or the inclination to write your own content? If you want some help writing in a way that speaks your customers’ language, let’s have a chat.

Alternatively, if you’d like to get blogging and content writing hints and tips straight to your inbox every month, subscribe using the form below. I’m a vegetarian so I hate spam and you can unsubscribe any time you like.

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Does grammar even matter anymore?

The image shows a woman in a black t-shirt writing on a notepad, probably wondering if her grammar is OK.
Photo by picjumbo.com: https://www.pexels.com/photo/person-holding-blue-ballpoint-pen-writing-in-notebook-210661/

Every so often, a conversation will crop up in my social media feed about grammar. The person writing the post wants to know how much we all care about it and whether mistakes bother us. Aren’t we all talking more informally now? Does grammar even matter anymore? Here’s what I think.

Your audience matters

When I write my content, I’ll be thinking about you. Not in a weird way, of course. I’ll think about how you balance running a business with everything else in your life and the marketing challenges you might face. It’s the same when I write for my clients. The type of language I use depends on who we’re talking to.  It’s not so different to having a conversation when you think about it.  A chat with your friends is very different to a meeting with the bank manager.

Think about the kind of person you’re talking to and what image you want to put across. Do you need to be professional but approachable? Could you have a chat with your customers over a cuppa?

Speech vs writing

It can be easy to get the right tone when you’re speaking but writing it down can prove a bit more difficult though.  I’ve often advised people to record themselves speaking if they’re struggling to write. The trouble is, they often find that their sentences suddenly look wrong on paper.  We start to wonder whether that word is spelt right or if there should be an apostrophe somewhere.

I’ll admit that I’m a grammar pedant. Even if my clients are relaxed about grammar, I want to get it right. Having said that, there are times when bending the rules can make your message more effective because it’s the sort of language your audience would use. At the same time, I’m not going to judge anyone for getting it wrong. I know some highly intelligent and creative people who struggle with grammar and spelling. In the grand scheme of things, it’s more important to get the message across. 

When does grammar matter?

There are forms of communication where every comma matters.  Legal and financial documents must be precise.  They have a language all their own.

It’s important to strike a balance.  Say, for example, you’re a financial adviser who wants to start a blog.  You need to create the right impression.  You’re intelligent, experienced and (most importantly) you know what you’re talking about.  However, none of that will matter if your potential customers don’t understand a word you’re saying.  Your tone needs to be formal but accessible.

If you’re a mum making baby clothes to sell to other mums, they’ll still want to hear about the quality of the product but your tone can be much more conversational.  You’re having a chat with someone who shares your experiences.

Listen to people talk

Conversations are going on all around you.  Some involve you, others don’t.  If you want to start tailoring your language to your audience, start listening to how people speak.  You can start with your customers and the people you meet at networking events but eavesdropping can help too. Think about how the language you hear in a business-focused setting differs from the conversations you overhear in coffee shops or on public transport.  Ask yourself whether the person you can hear could be a potential customer. Different groups of people have very different speech patterns and learning about them can help you to write for your audience.

Is grammar important to you? If you want some help writing in a way that speaks your customers’ language, let’s have a chat. Alternatively, use the form below to receive writing and marketing tips straight to your inbox every month. I won’t share your details with anyone else and you can unsubscribe whenever you like.

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How talking about transformation in your marketing will help your customers buy

A woman lies in bed reading an article talking about transformation
Photo by Karolina Grabowska: https://www.pexels.com/photo/woman-reading-a-magazine-in-her-bed-6633697/

When you create marketing content for your business you’re aiming to show your future customers how each product or service will help them. You’ll do that in different ways, whether you’re writing content to build your relationship or copy to convince your audience to buy now.  Talking about transformation and how your products and services bring it about helps your audience see the benefits in action. It’s like a before and after weight loss picture with feelings.

Here’s how it works in practice.

The before

This is often the bit your audience will identify with most. Sometimes it works visually, particularly if you help your customers to achieve a physical transformation. At other times it doesn’t because you need to show that you understand how they feel. Your ‘before’ could be a feeling, like mum guilt, depression, or worry. Use those feelings as your starting point and talk about them in your marketing.

The after

Now comes the part where you show your audience where they could be with your help. You can do this in a blog post, offering general advice to help them see the benefits of your products or approach. This could be something like “why you need to hire a professional will writer” or “how accounting software saves you time”.  You can also offer tips that will give people a practical taster that your advice works and put them into free downloads to encourage sign-ups to your email list.  

The most powerful pieces of content are things like client testimonials and case studies that show your real-world results.

How talking about transformation works

The idea of talking about transformation might seem a bit obvious; you show your customers the before and after and it convinces them to buy. The thing is, it goes deeper than that. Human beings have always used stories to form communities. You’re telling someone a story when you talk them through a transformation. You’re also showing them that you understand. You stop being a business that wants to sell them something and become another person who knows what it’s like to be drowning in paperwork or how important it is to buy your mum a great Christmas present.

Two types of transformation

There are two ways that you can change someone’s life; you can make a physical difference and an emotional one. Good marketing content uses both.

Physical

When you’ve helped someone to achieve physical change, it could be outwardly obvious. That’s where those before and after photos come into play because you can show how much more toned someone is or improvements in their skin. You might not always be able to spot the difference by looking at them. Maybe you’ve saved someone time, helped them get more organised or to achieve a goal that’s only obvious to them. That’s where you need to start writing about it.

Emotional

Showing a practical transformation is great, but it only works if the person seeing it has an emotional response too. You might look at before and after photos and shrug because it’s irrelevant to you. Talking about the feelings that go with the transformation is what motivates people to take action. Get them to imagine what it would be like to feel healthier or less stressed. Show them that they can feel more confident in their parenting skills. That’s the stuff that motivates someone to make a change.

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