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Improve your marketing: why you need to write with personality

At some point, we all feel as if we might be invisible.  Our Facebook posts sink without trace, blog posts are ignored and the phone never rings.  You probably just need to improve your marketing, but how?

That’s when the doubts start to creep in.  Maybe we’re just not cut out for self-employment.  Why would anyone choose to work with us when there are better people out there?

I get it.  Sometimes the ups and downs have nothing to do with the facts and everything to do with our own brains.  So what can you do?

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Building a business community: why you need to seek out your super fans

Do you think of yourself as being part of a community?  Sometimes it feels as if modern life is increasingly isolated and we’re all living in our own little bubbles.  For me, that notion disappears as soon as I arrive at the school gates or my local toddler group.  I suppose that’s one of the benefits of living in a village, although sometimes the level of gossip gets a bit overwhelming.

For me, building community means seeking out people who share my life experiences.  I feel at home amongst other tired parents and busy business women.  There’s just a level of understanding that makes communication more straightforward.

Increasingly, I’m finding my communities online as well as in the real world.  That’s particularly crucial when it comes to business.  There are a fair few self-employed people in my village but there are loads of them online.

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Getting attention: how a headline can help your social media posts

Do your blog posts go unread?  Is your Facebook business page like a graveyard?  If you feel like giving up on content marketing, you’re not alone.

Trying to market yourself on social media these days is an uphill struggle. Business-related posts get thrown in with updates from your friends, other people’s adverts and viral cat videos.  The nearest I’ve got to going viral was when my kids had chicken pox.

The rules are constantly changing.  Even if you have amazing content, it can be difficult to get anything seen, much less read. However, there is one simple thing that you can do to give your posts the best chance of being seen by your potential customers.

A great headline = more attention

You’ll probably have read lots of advice telling you that attractive images and videos are the way to go. I’m a complete convert to using video, particularly because the Facebook algorithm seems to like it so they show it to a lot of people.  A beautiful photograph will also help as people are much more likely to stop scrolling and look at it.

However, if you don’t have a headline that draws your reader in and makes them want to know more, they’ll just look at the pretty picture and keep on scrolling.

How do you do it?

Broadly speaking, there are two approaches you can take to writing an amazing headline.

The first is to ask a question.  I’m guessing that you’re reading this because your social media posts are being ignored and you want to know how to get attention. Maybe not – if you’re just reading because you like me, thanks!  It’s a good job I don’t blush easily.

If your business solves a particular problem, you want to attract people who have that problem. You can then offer advice on solutions or how you could help when they click to read more.

You can also use questions to highlight updates that your customers need to know about. Say you offer pensions advice to small businesses.  The new rules on opt-in pension schemes will have had a massive impact.  A headline such as “Is your small business ready for the new rules on pensions?” will attract attention if they aren’t.

The second method is to offer a specific solution to a problem.  This can work in combination with a question.  For example, our pension advisor could say, “Confused about new pension rules?  How you can get organised in no time.”

Get emotional

Think about the stuff that gets shared on social media.  The most popular posts are always the ones that focus on emotion. It could be something that will make you cry, laugh or even get scared.

I’m not suggesting that you try and frighten your customers. However, something that appeals to their emotional side can work extremely well.  You could use fear, for example, “Why your small business can’t afford to ignore the new rules on pensions.”

How you use emotion in your headlines depends on your audience.  If you, like me, have lots of clients who are working mums, you can write about their need for more time.  “Do you need more time with your family?  How outsourcing can help, or “Are you overwhelmed? How you can get your life back”.

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Blogging: how to blog when you don’t know where to start

So you’ve decided your business needs a blog.  Or maybe you’re just thinking it might.  Congratulations!  Writing a blog is one of the best things you can do to connect with your customers.

Blogging allows you to talk to your audience in your own voice about the things that matter to them.  It’s almost sneaky when you think about it.  A blog isn’t an advert; it doesn’t use the same language.

As I write this blog I’m imagining having a conversation with someone who’s thinking about working with me.  It’s structured slightly differently, of course.  You don’t have the opportunity to ask me any questions for one thing.  Even so, I try to imagine what I’d say if you were sitting in front of me.  What do you need to know?  What’s going to help you the most?

What do I write about?

I know that a lot of people struggle to know what to write about at first.  It’s always a great idea to start with your customers.  What do they need?  What are their pain points?  For my clients it’s generally that they don’t know what to write about or they don’t have time to blog regularly.  Sometimes it’s simply that they know what they want to say but when they write it down it doesn’t sound right.

Think about what services you offer and how that helps your customers.  Your reader might not be able to afford to work with you yet but you can show them ways to improve things in the meantime. Do you take away the tasks they hate or give them more time to do the things they love?  Write about the time saving tools you use in your business.  Do you offer affordable childcare that gives them a few hours to work in peace?  Suggest ways to help the kids play unsupervised without turning on the TV.

It doesn’t just have to be about pain either.  You might offer something that will simply make them happy.  If you can help them find the perfect gift for someone they love give them five ideas to get them started (for example five gifts for someone who loves yoga/gardening/mountain climbing… you get the idea). Of course, you could also be helping them with their pain if they normally find shopping really stressful.

Show some personality

Writing a blog with a bit of personality helps your customers to see that you’re a human being who understands them.  Whilst you shouldn’t overshare, a general anecdote about something in your life is great.  The vast majority of my clients are women who juggle running their own business with family life.  We all understand about dealing with the school run and sometimes having to work when the kids are in bed.

Tell your story

If there’s an interesting story about how your business started, write about that.  Even the things you think of as commonplace could be fascinating for your customers.  How you choose fabric suppliers for your clothes, for example, or how you go about making a teapot.  Actually, if any readers make teapots, please share that, I’d love to know!

What’s everyone else blogging about?

Think about what others in your industry are talking about.  What’s popping up on your social media feeds?  Have a look at BuzzSumo or Google Trends to see what’s trending and offer your own take on the subject.  The possibilities are endless.

The most important thing to remember is that it’s about your audience.  You don’t have to write a novel.  Sometimes it’s enough to give people something useful or entertaining (preferably both) that they can read quickly and carry on with their day.

If you want to start writing a blog, but really don’t want to do it yourself, I can do it for you. Just email me or book a Zoom call, and we can have a chat.