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How talking about transformation in your marketing will help your customers buy

A woman lies in bed reading an article talking about transformation
Photo by Karolina Grabowska:

When you create marketing content for your business you’re aiming to show your future customers how each product or service will help them. You’ll do that in different ways, whether you’re writing content to build your relationship or copy to convince your audience to buy now.  Talking about transformation and how your products and services bring it about helps your audience see the benefits in action. It’s like a before and after weight loss picture with feelings.

Here’s how it works in practice.

The before

This is often the bit your audience will identify with most. Sometimes it works visually, particularly if you help your customers to achieve a physical transformation. At other times it doesn’t because you need to show that you understand how they feel. Your ‘before’ could be a feeling, like mum guilt, depression, or worry. Use those feelings as your starting point and talk about them in your marketing.

The after

Now comes the part where you show your audience where they could be with your help. You can do this in a blog post, offering general advice to help them see the benefits of your products or approach. This could be something like “why you need to hire a professional will writer” or “how accounting software saves you time”.  You can also offer tips that will give people a practical taster that your advice works and put them into free downloads to encourage sign-ups to your email list.  

The most powerful pieces of content are things like client testimonials and case studies that show your real-world results.

How talking about transformation works

The idea of talking about transformation might seem a bit obvious; you show your customers the before and after and it convinces them to buy. The thing is, it goes deeper than that. Human beings have always used stories to form communities. You’re telling someone a story when you talk them through a transformation. You’re also showing them that you understand. You stop being a business that wants to sell them something and become another person who knows what it’s like to be drowning in paperwork or how important it is to buy your mum a great Christmas present.

Two types of transformation

There are two ways that you can change someone’s life; you can make a physical difference and an emotional one. Good marketing content uses both.


When you’ve helped someone to achieve physical change, it could be outwardly obvious. That’s where those before and after photos come into play because you can show how much more toned someone is or improvements in their skin. You might not always be able to spot the difference by looking at them. Maybe you’ve saved someone time, helped them get more organised or to achieve a goal that’s only obvious to them. That’s where you need to start writing about it.


Showing a practical transformation is great, but it only works if the person seeing it has an emotional response too. You might look at before and after photos and shrug because it’s irrelevant to you. Talking about the feelings that go with the transformation is what motivates people to take action. Get them to imagine what it would be like to feel healthier or less stressed. Show them that they can feel more confident in their parenting skills. That’s the stuff that motivates someone to make a change.

Do you need to start talking about transformation in your marketing? I can help with that. Book a call here and let’s have a chat.

Alternatively, if you’d like writing and marketing hints and tips straight to your inbox every month, sign up using the form below. I don’t do spam and you can unsubscribe whenever you like. You’ll also get a copy of my free guide with 5 easy content marketing tips to help your future customers find you online as a thanks from me!

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How you can write words that sell without being salesy

Image of woman at a desk writing words that sell.
Photo by Judit Peter:

I wish I had a pound for everyone who’d ever told me that they didn’t want to be salesy. It’s completely understandable; we’ve all had our brushes with pushy salespeople who wouldn’t take no for an answer and didn’t care whether we needed what they were offering. The trouble is, it’s far too easy to go the other way. We don’t want to be pushy, so we end up not selling anything. The good news is that you can write words that sell without screeching ‘buy this now!’ in your customers’ faces.

Here’s what you need to remember.

You’re not selling, you’re helping

You’ve created a product or service that helps people to solve a problem or otherwise makes their life better. They’ll buy if they need or want what you offer. There might be all sorts of other reasons why they do it, but that’s the big one. The things you talk about in your marketing show them that you understand what they want. That’s it. You’re only talking to the people who need you, not trying to bully the ones who don’t into buying your stuff.

What’s the difference between copy and content?

When you’re trying to write words that sell there’s more than one kind of writing. It’s the kind of terminology that gets thrown around in copywriting groups because it’s a useful shorthand but is generally meaningless to anyone who doesn’t work in marketing. Broadly speaking, copy is the highly focused writing that’s written to make a sale. Content is the stuff that takes you by the hand and leads you there.

Build relationships with content

At the risk of going a bit meta, this blog post is an example of content. I’m not trying to sell you anything, I just want to gently encourage you to book a call with me to chat about the copy or content you might need for your business. My blog posts help you learn more about marketing, content writing and let you get to know me. Anything you write that isn’t sales-focused, whether that’s a blog or a social media post, can be classed as content.

What is copy for?

Copy is designed to motivate people to buy straight away. It isn’t necessarily pushy – it’s just focused on reasons for taking the step now rather than thinking about it for a bit longer. Part of this process involves creating urgency. This could be for practical reasons, for example, you’re running an event and this is their last chance to get a ticket.

The urgency could come from your customer; they’re exhausted because their baby doesn’t sleep or they’ve put self-care to the bottom of the list for too long. Your copy needs to show them why it’s time to change that.

The things you need to show your customers

Writing words that sell means showing your customers that you understand the problem and have the solution. Your content does the groundwork then your copy brings it all together.

You might want to talk about product features that you’re particularly proud of. The trouble is your customers don’t care unless they understand what’s in it for them. Don’t just tell them that your travel mug has double-layer insulation, tell them that it’ll keep their coffee hot through their whole commute and they’ll be much more interested. Do you need to build relationships with new content or create copy that convinces your audience to buy? I can help with that. Book a call here and let’s have a chat.

Alternatively, sign up using the form below to get blogging and content writing hints and tips straight to your inbox. I’m a vegetarian so I promise I won’t send you any spam and you can unsubscribe anytime.