One of the biggest challenges a lot of us face as small business owners is knowing where to spend money. You might have some cash to invest in essential resources. Maybe your business depends on buying stock or equipment. But when it comes to marketing the choices can get a bit trickier. Do you pay someone to do it for you or buy some tools and take the DIY option? If there’s a free and a paid option which is worth having? (I’ll be talking about that one in another post.)
I take the view that it’s always worth doing your own marketing to start with, so you can get a feel for what works. Here are some of my favourite marketing tools to get you started.
Great images will help your posts stand out on social media as well as making your website look good. I use Canva to put my brand colours and logo on my images as well as creating quotes, memes and all manner of other stuff. The free version is fab and there’s a premium option if you need more features.
It’s worth paying for your own photos but I supplement mine with copyright free images from Pexels and Unsplash.
Email marketing tools
I’m with Mailchimp, even though the recent changes mean that some of the features that used to be free to new subscribers aren’t any more. I’ve heard a lot of recommendations for Mailerlite’s free account and also for Active Campaign as a paid option.
When you choose, look at the advanced features too. You might not need them yet but it’s much easier to move to a paid version of something you already know than to shift to a whole new platform further down the line.
Know your numbers
You might not think of analytics platforms as marketing tools, but they are. Being able to see where your customers and enquiries are coming from means that you can focus your marketing there. You can track which pages get the most traffic and what people visited on their way to your contact page. Your business social media accounts have their own analytics functions to tell you which posts were the most popular.
Of course, this doesn’t rule out the possibility that you get a message from someone who hasn’t interacted at all, but it’s still a good guide.
Planning and scheduling
Planning your marketing stops you from winging it and creating social media posts in a panic. I have a marketing planner from The Girls Mean Business where I can map out what I’m promoting at any given time and what posts I’m going to create to tell people about it. Then I tick each post off when I’ve created and scheduled it.
Ah yes, scheduling. Scheduling platforms are great marketing tools as they allow you to spend a few hours creating posts to go out later. Then you know it’s all done and you can move on to something else. I use the inbuilt Facebook scheduler and Hootsuite for everything else.
Get some help
There is tons of information out there to teach you how to market your business. It ranges from completely free to really expensive, with the cost often depending on how much the person selling it does for you. Free is great but you might have to spend time wading through information that doesn’t help you that much before you find something useful.
Alternatively, you might want to buy a book or sign up for a course that organises the information for you and offers a bit of support as well. That way you spend less time searching and more getting organised.
There are loads of useful marketing tools out there – this great blog from Hubspot has a few more.
I know, I know, I’m sorry – I’m sorry if you’ve heard the word ‘pivot’ far too many times in the last couple of months. I’m definitely tired of it (along with ‘unprecedented’) but if I’m going to face the thing I have to use the word. So. Are you pivoting? I keep getting it mixed up with pirouetting. That may actually be a better choice. If you feel as if you haven’t stopped spinning you’re not alone.
Pivoting has become a key term because a lot of us have had to consider it. Whole industries have come to a standstill overnight. Some are eligible for Government support but others aren’t. We’ve all got bills to pay and mouths to feed. I started pondering the actions I’ve taken since lockdown and what I’ve seen other businesses do. What’s been happening for you?
Are we pivoting or just readjusting?
To a word geek like me, pivoting means turning in a completely new direction. This has clearly been necessary for a lot of people. I’ve seen friends whose work has disappeared overnight apply for all kinds of jobs. Delivery drivers and grocery shop workers are in higher demand than ever before.
For the rest of us, it’s possible that we’ve just changed the way we do things. Your business might be able to continue online rather than in person. I’ve done online networking and a friend’s yoga class is now taking place over Zoom. My eight year old’s guitar lesson and football sessions have gone virtual as well. Virtual football coaching with a kid hurtling around the garden is quite an experience! The great thing is, we’re able to continue even if some bits have changed.
For some of us, adapting has meant getting creative. Pubs have started offering takeaways – I’ve even had a socially distanced gin delivery! My personal favourite was the lady who is painting rainbows on people’s windows. She’d normally be creating beautiful hand painted signs and chalkboards for shops and events, now she’s cheering people up at home.
My business has always been online, so it’s mostly business as usual. (Apart from the fact that I’m currently home schooling two under 10s.) The trouble is, some of the businesses I work with are struggling. It’s made me look at creating new products that will help without breaking the bank. What’s more, they’ll still be there when we go back to whatever the new normal turns out to be.
Is this a pivot?
Even though I’m creating new things and have adjusted my working week to fit around the kids, I’m not actually pivoting. I’m doing the same thing I was doing before, writing words and trying to help other business owners. All the same, things have changed. It’s not that long ago that I swore blind I was never going to create any kind of digital product. It all seemed like far too much work. Creating something I could sell wasn’t too much of a stretch. I just had to get over my horror of generic content by creating something semi-generic.
The real challenge was the techy bit. How on earth was I going to set up an online shop that would actually take money without me being involved? Well, I’ve done it. Turns out that the people who make shop software want small businesses to be able to use it so they make it easy. I know, who would have thought it?
Are you pivoting or just adjusting? Whatever your experience I’d love to hear about it so please share in the comments.
Also, if you’re in the Nottinghamshire/Lincolnshire area and would like your windows painted with rainbows here’s the lady to talk to.
If you’re looking for a shot in the arm for your business marketing, sign up to my email list for blogging and content tips straight to your inbox. You’ll also receive a free copy of my guide ‘Stop hiding your business’ as a thank you.
PR (Public Relations) is a long-term promotional strategy aimed at building authority and influence over time. It’s a form of marketing that can be used to generate positive awareness of a company or brand and its products or services.
“Public Relations is about reputation – the result of what you do, what you say and what others say about you.”
– Chartered Institute of Public Relations
I like to think of public relation as a form of ‘attraction’ marketing. You can attract people to you, and your brand through PR.
Rather than pushing out a promotional message saying how great you are, in the form of an advert for example, PR is focused on helping others come to that conclusion themselves through what they have seen and heard from others.
Those ‘others’ might be the media, it might be celebrities/influencers/industry leaders, or it might be through other people – friends and family etc.
I particularly like this quote because I feel it states the difference between advertising and PR really well:
“Advertising is saying you’re good. PR is getting someone else to say you’re good.” – Jean Louis Gasse
While advertising messages are biased to highlight the positives of a particular product or service, in contrast, people speaking highly of you or perceiving you as an expert based on something they’ve read, heard or seen, is more persuasive and therefore more powerful.
What PR is not
PR is NOT…
You earn it, rather than pay for it. PR is about reputation and this has to be earnt and is developed over a period of time.
…a quick fix
My suggestion would be that if you need to sell a certain amount of product or service quickly, advertise rather than rely on PR. Positive goodwill and media publicity shouldn’t be relied upon to generate sales, especially not within a short time frame.
…a guarantee of business success
You can generate a ton of positive press coverage about you and your business, and be highly regarded by potential customers, peers and other third parties, but still not have a successful, profitable business.
Rather than rely solely on PR, I believe businesses should use it alongside other forms of marketing. PR should be part of an integrated marketing strategy, where all aspects of marketing work simultaneously alongside each other.
Why should businesses use PR?
PR can be used by business owners to promote who they are and what they do, to establish and protect their image and reputation, and to build credibility and influence. In my mind, the potential benefits far outweigh the costs!
For example, being featured in the media is attractive to business owners, and rightly so! There is a vast number of newspapers, magazines, radio and TV programmes, websites, online publications, blogs, podcasts and video channels out there, all hungry for fresh and relevant content. The opportunities are there for the taking!
By using PR tactics such as press releases, networking with journalists, and pitching story ideas to the media, you can put yourself on the radar of journalists who are seeking content and potentially gain valuable exposure for your brand and your products and services.
Leveraging the power of the media, which has large, established audiences, is a great way to increase your visibility, build your reputation, grow your audience, attract new email subscribers, and sell more of your products and services.
Of course, this can be great for your business!
What are some of the benefits of PR?
There are loads! These are just some further ways that you could benefit:
1. PR is more credible than advertising.
If a newspaper, magazine or online publisher has chosen to include you within a piece of content they produce, then they are effectively endorsing you and your brand.
Although you don’t have complete control over how your company is presented in the media, a positive editorial mention, for sure, packs a far greater punch than an advert in the credibility stakes.
2. Potential reach
My local paper has a circulation of around 19,000 and is read by over 50,000 people every day. National and online publications reach hundreds of thousands, if not millions of people. So, being featured in the media helps you and your business to get exposure to a potentially huge audience.
3. PR exposure is free but worth a lot of money
Advertising is expensive. Ads in magazines and newspapers costing anything from hundreds to tens of thousands of pounds to take out. The Daily Mail charges between £20k-£60k for a full-page advert!
In contrast, publicity in the media is free. Yes, there is the cost of your time and effort to secure the publicity (or the cost of a PR expert if you choose to outsource), but this can pale in comparison to the equivalent cost of an advert within that same publication.
4. Boosts your SEO
Getting a mention and having your website linked to from a high domain authority site, such as that of a newspaper or media outlet, can help you rank on Google.
Not only that, but the fact that online press coverage remains published forever (unless it’s taken down at some point) is working for you all year round and helping you and your brand name to get discovered in organic search.
Is PR suitable for every business?
Yes, in my opinion, PR can and should be used by businesses of all sizes.
If you have a service-based business or have expertise in a particular area, journalists writing on that topic could be interested in hearing what you know. If you have a product-based business, it could potentially be the perfect fit for a product round-up type feature or gift guide.
There is likely to be a journalist out there right now looking for exactly the kind of content that you can provide!
Isn’t PR expensive though?
An independent PR consultant or freelancer, like myself, would be the most flexible and more affordable option for most small businesses. PR agencies, working on retainers, can cost multiple thousands if not tens of thousands of pounds per month, and you’ll typically need to commit to a six-month retainer at a minimum.
To minimise the cost of PR, many small business owners do their own, as they might also do their own email marketing, social media marketing or accounting. But if PR isn’t something that you understand how to do or don’t enjoy, then outsourcing can often be the more cost-effective option and help you can achieve results more quickly.
What are your three top PR tips for small business owners?
1. Recognise that you are an expert
Many business owners doubt their own expertise and don’t consider themselves worthy of being featured in the media. I would say, aim to fight the inner critic that is telling you that you aren’t an expert in your niche. Adopt a positive mindset and recognise the value that you can offer journalists.
2. Prep before you pitch
Before pitching yourself to the media, read the publications that you are trying to target and become familiar with their regular features and which journalists work on which sections of the publication. Develop a deep understanding of the publication, its target audience and the kind of content that they typically run so that you can align your PR pitch accordingly.
3. Recognise that PR is about serving journalists
The media doesn’t exist to promote your business. They don’t give away their valuable media space lightly. Journalists want genuine news, credible experts and, usually, timely responses. Aim to serve journalists and that effort could reward you with a positive piece of money-can’t-buy coverage for your small business!
PR takes time and effort to implement. It is a long-term, rather than a short-term, promotional strategy. Yet, it can potentially reap great rewards. I hope I’ve excited you about the possibilities!
Any professional photographers reading are welcome to join Zoe’s free Facebook community, ‘PR-Savvy Photographers’ for PR and content marketing tips, support and accountability.
Zoe Hiljemark is a PR and content consultant with 16 years of marketing communications experience. She works exclusively with professional photographers, helping them to attract, connect with and convert dream clients via impactful publicity and content.
Email marketing is officially still alive (and if you don’t believe me, read this). But how do you get it right? There are (of course) lots of different approaches you could take. Some of my favourite emails are written like letters, giving you an insight into the writer’s life. They always make a point but there’s usually a personal story behind the advice. Others have a mixture of behind the scenes insight and advice. As with any other kind of content, the most important thing is to offer something useful that fits with your brand and that your audience will enjoy. There are also a few best practice rules that you should pay attention to. Here are just a few.
Before you send any email marketing, ask yourself why you’re sending it. Yes, I know you want to sell stuff but that shouldn’t be your only focus. People are much more likely to buy from you if they know you want to help them rather than just rake in the cash. So, you could explain why a particular service might help them, or talk about ways to do it themselves. You could talk about practical steps to take – I’ve seen some great ones from accountants covering the Covid-19 financial support. I always view it as offering my services but enabling people to do it themselves if they need to.
Show behind the scenes
There are some emails that don’t feel like email marketing. It’s more like an update about what’s happening in their life before mentioning something you might want to buy at the end. Laura Belgray (aka Talking Shrimp) is great at this. Of course, that might not suit your style. I show glimpses of my life but don’t talk about every detail. Showing your customers what goes on behind the scenes doesn’t have to involve sharing personal details. You could tell them what events you’ve been to or where they can meet you in person. That said, the more they see you as a human being, the more likely they are to trust you.
Create a good subject line
A good subject line can mean your email gets opened rather than deleted. Just like good headlines, a good subject line should be relevant to the subject and have good emotional resonance. Even the most conservative audience will respond to it. It can also be a good idea to personalise your subject line using the recipient’s name. I’m hearing some suggestions that using emojis in your subject line can increase open rates. I think this probably depends on your audience and their views on emojis generally. I like them but not everyone does.
Whatever approach you take at first, it isn’t set in stone. Experiment and change things to see what works for you.
Get the basics right
Good design is important but doesn’t have to be complicated. Have you ever been put off reading an email because the design was so fussy it made it hard to read? Kind of defeats the point. Keep your design simple but with some appealing images – basically the same approach you’d take to the rest of your marketing. Most email marketing platforms allow you to check how your email looks on mobiles. A lot of people will read on their phones so check it doesn’t get scrambled.
Also, one final note. Pay attention to GDPR. There is loads of guidance out there, especially from the ICO, so make sure you follow it.
Test your headlines for emotional resonance with the Advanced Marketing Institute’s headline analyser.
If you’d like to receive fabulous marketing tips straight to your inbox, including hints on email marketing, blogging and much more, you can subscribe using the form below. You’ll also receive a copy of my free guide helping you to get your business seen online.
How many emails are currently sitting in your inbox, unopened or otherwise ignored? We subscribe to so many different things, ticking the box to accept email marketing because we like the look of a free download or a special offer. Then the emails start to land… The thing is, if we feel like this as business owners, why on earth would we bother with email marketing ourselves? Who on earth is actually reading? If you’re tempted to give up writing your email newsletter (or just not bother starting) here’s why you might want to change your mind.
The right people are still reading
There are techniques you can use to encourage people to open your emails (more on that later) and to keep them reading once they’ve opened. The key is to be helpful. Email is a great marketing tool but it shouldn’t just be about marketing. You can share knowledge and advice that will be useful to your customers in the same way as you do in your blog. The people who like what you’re saying will keep reading even if they don’t buy straight away. They might be keeping in touch, knowing that they want to work with you when the conditions are right for them. Or they could just be waiting for the right offer to come along.
The numbers are on your side
This helpful post from Optinmonster gives some great, detailed statistics around email use in the US. As depressing as it may be at this point, we tend to follow them pretty closely (plus I couldn’t find any UK-specific stats – sorry about that.) More than 90% of people have email (even my Mum and she resisted for years). Mobile apps give us the opportunity to check our emails even more frequently. Even teenagers are still using email despite having access to multiple messaging platforms. Email even outperforms social media for engagement. Generally speaking, as long as you don’t go into spam you’re pretty much guaranteed to be seen via email. How often can you say that about Facebook?
You’re in control of your list
There will be a few subscribers who never open your emails but don’t unsubscribe. What do you do about them? That’s where list cleaning comes in. If people aren’t reading, they aren’t helping you. Removing inactive subscribers means you’ll only be emailing people who are interested in you. Your open rates will improve and that reduces your chances of ending up in the spam folder.
Your email marketing platform statistics will tell you who’s opening and who isn’t. If anyone hasn’t opened an email in the last 60 days, get rid of them. You might want to give them a final chance, say by sending a final email letting them know you’re going to remove them unless they choose to stay. Chances are they won’t read that one either.
Getting email marketing right
The beauty of being a small business owner is that you can make decisions quickly. If something in your email marketing isn’t working you don’t have to consult with a committee to try something new. Maybe you started out with a sign up form inviting people to subscribe to receive exclusive offers or tips. If that approach didn’t work, or just ran out of steam, try something else. Perhaps you need a new offer to tempt people in, a free download or a tutorial video. Ask your existing subscribers what they would find useful, or talk to your network. That enables you to create freebies that will tempt people in and to write emails that help your audience.
If you’d like to receive fabulous marketing tips straight to your inbox, including hints on email marketing, blogging and much more, you can subscribe using the form below. You’ll also receive a copy of my free guide helping you to get your business seen online.
Being in lockdown and having restrictions placed on our movement is going to affect us all in different ways. If you’re like me just the knowledge that you can’t go anywhere is enough to sometimes bring on that feeling of suffocation. I might not have actually had any major plans but knowing I can’t spontaneously decide on a day out and then just go is a little stifling!
So what about all those really simple things that we took for granted before like visiting family, going to the shops or going to the gym or out for a run? We can’t do most of these things now either let alone those bigger outings or holidays.
Up and down the UK gyms are standing empty and thousands of people are wondering how they can continue to stay fit and exercise on a regular basis.
The quick reaction would be to get out for a walk or go for a run during the one exercise period we’re each allowed every day but it’s not always as simple at that. Maybe you’re on the high risk register and you’re not allowed out at all, maybe you have been displaying symptoms and you need to fully isolate. Maybe you have seen floods of people all deciding to suddenly take up running so social distancing seems hard. Or maybe like so many other people I have spoken to you just don’t want to risk being out away from your home when you absolutely don’t need to be.
Don’t panic, you can still exercise at home, stay fit and help to protect your mental health at the same time.
Here are my top 3 tips for being active at home:
Put together a simple routine using only your own body weight, there are lots of moves you can do at home. Why not give this a try, repeat the whole routine 2-3 times.
15 lunges (each side)
30 seconds star jumps
30 seconds high-knees
15 squat jumps
15 push ups
30 seconds jogging on the spot
30 seconds mountain climbers
Turn up some music and dance around the living room for a crazy 20 minutes
If you have a garden put a couple of things out to mark a set distance and then do shuttle runs between them, you don’t even have to just run. Try the following and aim for 20 minutes total.
The key is to have some fun and create some variety. By still exercising at home you can stay fit, get fitter if that’s your goal and of course continue to support your mental health through the release of “happy hormones”. Let’s not forget that by creating fun and imaginative ways to stay active at home we can also keep the boredom at bay.
I’d love to hear how you are staying active – you can reach me at firstname.lastname@example.org and of course if you need some support right now then head on over to my website for some more ideas and access to some very yummy healthy recipes www.laurab-fitnessmentor.com
I’m delighted to have been challenged by the fabulous Steve at https://thediaryofdad.com/ to write about the positives that have come out of isolation. I have to confess, when all of this started I was panicking. As a business owner, the possibility of not being able to work for an extended period was scary. At least I don’t have employees to worry about. I’d convinced myself that I couldn’t possibly get anything done with the kids at home. Thankfully, there have been plenty of positives. Here are just a few.
I have an amazing business community
I’m used to spending time on my own, working at home while my sons are at school. I’m also an introvert so I thought that the hardest thing about isolation would actually be having the entire family under one roof, all of the time. It actually turns out that I miss talking to other adults, whether it’s at networking events or the school gate.
Thankfully, I’m part of an awesome small business community that quickly mobilised to take events online. It’s not quite the same as hugging your friends in person, but it’s great to keep in touch. Whilst social media isn’t always good for my mental health just now, spending time in the right places has been a real bonus.
Flexibility is key
One of our biggest isolation challenges has been the change in routine. It’s also created one of the biggest positives. My kids love routine, so we’ve created our own. School have sent suggested activities home but it’s up to us how we structure them. We’ve also introduced stuff that they wouldn’t learn at school, like how to do their own laundry, as well as new takes on fun activities. Who knew you could get IT, music appreciation and cookery into organising a kitchen disco?
I’m also thankful that we’ve created a balance when it comes to working at home. My husband and I are both self-employed, but while his workload is steady, mine fluctuates. With good communication and flexibility we’ve been able to settle into a pattern that works for both of us.
Work is still happening in isolation
The fact that my business is already online so can mostly carry on going (kids permitting) was a real silver lining. However, I had no idea whether my clients had any money to spend. Thankfully, some of them do. Some are using the enforced down time to get on with projects that they hadn’t had time for before. Others just need some help communicating with their customers without sounding like they’re trying to profit from a crisis.
The thing is, we’re all just trying to get through this as best we can. It’s been really heartening to see how many people are supporting their community, including other small business, when times are tough.
My kids are mostly great
There are days when I can’t face another conversation about Pokémon. Or Minecraft. But mostly I’m really glad that we’ve got the time to listen. I feel as if I’ve got to know them better. It’s also been great to discover that they’re actually pretty resilient. My youngest turned six in isolation. The fact that this year’s party was a cake and the extended family on FaceTime didn’t faze him at all.
I always knew I was pretty patient, but it goes further than I ever imagined. It has to when your children’s insecurity about the situation comes out two hours after bedtime when you just want to flop in front of the TV. Being able to take the time to administer hugs when they’re needed has been the biggest silver lining of all.
Thanks to Steve for the nomination. I’m nominating Rona Myatt to pick up the baton and talk about her isolation silver linings.
If you’d like to learn more about what I do (when I have time to do some work) or ways to improve your business marketing, you can sign up to my mailing list by completing the form below.
Content marketing can get overwhelming at the best of times.
Even when you’ve got a clear idea of who your customer is and what kind of
content they’ll like, there are still lots of decisions to be made. Your
marketing could be a full time job, but you haven’t got time for that (even I
haven’t). I’m a big believer in repurposing the content you’ve already created.
It’s a bit like recycling except it won’t have any significant impact on
climate change. Here’s how I approach getting as much use out of my content as I
Write a blog
Writing a blog can seem like a massive effort, particularly when you’re struggling with it. If you’ve ever sat down and tried to write a blog only to end up with something you’re not happy with, you’re not alone. However, it is worth persevering. (Or getting someone like me to write one for you.)
A blog is a big, chunky piece of content in comparison to
virtually anything else you’ll create. You can take the topics you’ve chosen
and use them to inspire other posts. You can even lift phrases straight out of
your blog and use them on social media.
One of the best things you can do in your blog is to share
tips and advice with your audience. These will vary depending on what you’re
talking about. For example, I write about reasons why you might want to blog and
what the benefits are. I’ll also talk about ways to get started or come up with
If you’ve written a blog with multiple tips, separate them
and create images with one tip on each. You can share these on multiple
platforms so they go further. You can also create videos – and no, you don’t
have to be in them if you don’t want to! Facebook lives tend to get better
reach than other types of video so I’d recommend doing some if you can.
However, you don’t have to go face to face with the camera. You could just show
your hands demonstrating a tip or use computer screen capture. I also create
tip videos using images with overlaid text.
Unless you’re in the habit of writing motivational quotes or
meme-worthy copy in your blog, this one will involve going off on a bit of a
tangent. Take your blog topic and use it to search for related quotes. You don’t
necessarily have to stick exactly to the topic if you find something that will
resonate with your audience. For instance, I wrote a blog about finding time to
blog and one of the quotes I found was this:
Not directly relevant to the topic, but certainly something
that would get lots of us nodding our heads. You can use the same approach with
memes, particularly if you search on Pinterest. I post a fair bit of stuff that
isn’t directly related to writing but which I know my audience will enjoy.
However, I often find this type of content when I’m just doing my own social
media scrolling so don’t worry if the repurposing/search approach doesn’t work
well for you here.
There’s also a different kind of motivation you can offer.
Helping your audience to gain expertise (or realise that they know more than
they thought) is really worthwhile. You can do this by sharing useful resources
or by asking questions about their experiences. This helps them to share their
knowledge and also helps you get to know them better.
If you’d like some hints and tips on writing your blog, start here.
You’ve probably heard a lot about how important content creation is when you’re marketing your business. The trouble is, it’s such a generic term it can be tough to work out what the flipping heck it means in relation to your business. There’s such a bewildering array of options and platforms out there no-one (least of all me) would blame you for feeling a bit bewildered. So, I decided to go back to basics and help you negotiate the content creation maze a bit more easily.
What is content creation?
I don’t believe in reinventing the wheel, so here’s Hubspot’s definition (they know a thing or two about creating great marketing content).
“Content creation is the process of generating topic ideas that appeal to your buyer persona, creating written or visual content around those ideas, and making that information accessible to your audience as a blog, video, infographic, or other format.”
Basically, it can be anything you like. Writing, images, videos – anything you can put online or give physical form to offline. Of course, there’s more to it than that. It’s utterly pointless if it doesn’t get in front of the people you can help. It’s even more futile if it gets in front of them but doesn’t tell them how you can help them. Which leads me on to the next thing…
How do you get started?
I feel as if I’ve been banging on about getting to know your customer for about a hundred years (I know, I’ve told myself a million times not to exaggerate). The truth is, it’s the key to getting your content creation right. You can read more about knowing your customer here but the first step is to work out what their life is like and how you could help to make it better. That could be by solving a problem or enhancing their everyday life in some way.
Then, think about how (and where) you can tell them about it. Do they love watching videos or do they prefer something they can read? What images or memes will lift their spirits or make them laugh?
What do you want to create?
The next step is to think about what will play to your strengths. For me, a blog was a no brainer. It lets potential clients get to know me and shows them I can string a sentence together. If you create something beautiful, you’ll need images that show it off, but that doesn’t have to be all you create.
Ask yourself what you’ll enjoy creating, whether it’s words, pictures or video. Then think about how that fits with what your customers will love and whether you can share it somewhere they’ll see it. I’m not saying that you’ll never need to push out of your comfort zone (you will). But if you can start off creating content in an enjoyable way you’re more likely to do it consistently.
Once you’ve gathered your ideas, it’s time to start posting. One key thing to keep in mind from the start is what you want you want people to do when they see your posts. Social media is a fickle beast so how can you encourage people to stay in touch with you? Sign up for updates on Messenger or via email? Join your group? Share your post so you reach more people? A good call to action will encourage people to take the next step, so you need to know what the next step is. As the saying goes, if you don’t ask, you don’t get.
Claire Mitchell of The Girls Mean Business has loads of brilliant marketing advice – you can join her free Facebook group here.
I had a completely different blog post written for this week. Yet somehow I couldn’t bring myself to publish it. It felt a tiny bit irrelevant to tell another story when the world has turned upside down. So here I am. The only question running through my head is ‘how are you’? Not just for you, but for myself as well. The last time my eldest son went to his fun football session, I got a funny look from one of the dads because I coughed. I couldn’t bring myself to tell him it was his aftershave! Now, every time I cough I wonder if it’s the first sign. Trouble is, I am a cougher. My youngest boy is too. Blame the asthmatic ancestors whose legacy wasn’t the condition itself, but extra sensitive airways. The last couple of weeks have seen me in extra vigilant mode in case the usual coughs become unusual ones. I’ve also been conscious of the different ways that people have reacted to this. I’m not going to talk about the crowds who treated social distancing as a green flag to flock to their local beauty spots. It’s a waste of energy and I’m going to need all mine. What I will tell you about is what’s helped me and what definitely hasn’t.
The personal networks
I’m lucky to be in a brilliant range of business networks, but there are some beyond that too. The parents at the school gate and the local community associations are all a part of my network. It’s been heartening to see how many people have stepped up to help. There’s been co-operation that has helped quarantined families and vulnerable people to be fed and supported in other ways. There have been social media posts in my school groups giving ideas for things to do with the children. There’s also been a phenomenal level of whingeing. I know it helps some people, but the difference between that and the alternative is really striking.
Most of all, there’s been business support. The panic that your business won’t survive doesn’t last long when you’re in a community of amazing women who’ll help you to brainstorm ideas one minute and teach you how to implement them the next. They’ve also helped to alleviate the guilt. It’s more than working parent anxiety just now. It’s the feeling that you shouldn’t be promoting your business when other people are struggling. The truth is, you shouldn’t feel bad about offering something that will help people. There’s also nothing wrong with putting on your own oxygen mask first. If you can keep a roof over your head and food on the table you’re less likely to need a bail out and that’s better for everyone.
How’s your social media?
Life is being lived on social media more than usual at the moment. There’s been extra positivity because support groups are mobilising on Facebook. There have been the usual spats, but no more than usual. The thing that’s got to me, more than anything, are the people predicting what’s going to happen. I don’t mean the experts. I’m hugely grateful for the people who are providing proper data and explaining the psychology behind the guidelines. I mean the people fretting about stuff that hasn’t happened yet, if it ever does. It took me a long time to stop worrying about things I can’t control, which means I can’t deal with other people doing it. I appreciate that’s my foible but it’s made me much more careful about where I spend time.
I hope you and your loved ones are OK. Saying ‘how are you?’ has taken on a whole new seriousness, hasn’t it? If you need anything, whether it’s practical support, a listening ear or absolutely anything else, please shout. I’m helping quite a few people with finding the right words to market their business at this strange and crazy time, so let me know if I can do that for you too.
In the meantime, take care and I’ll speak to you soon.