Tag: blogs

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Does your blog suit the season?

Change of season - autumn leaves blog header

Marketing success isn’t just about how good your message is. It’s about catching your audience at the right time and in the right mood. If you think about what season it is and what’s happening in their lives you can include references to the things you can help with at the right time. Here’s my handy guide to help you write your blog to suit the season (and bring the rest of your content in line too).

Your customers

When you’re planning your marketing, think about your customers first. If you want your message to resonate it needs to be targeted (for more on that, read this. When you know who you’re talking to you can identify the things they’ll be thinking about at any given time of year. If your customer is a mum with her own business she’ll be thinking about Christmas in terms of the family logistics, present buying and school activities. She’ll also be wondering how she’s going to market her business in the run up, particularly if Christmas is peak sales time. Other times of year will bring different concerns and understanding that helps you to talk to your customer in a way that makes sense.

Blog topics

I use blogs as the central point in my marketing. You can choose a suitable theme that relates to your business and the time of year. I talk about blogging and writing all year round, but I sometimes have topics that I can tailor to suit the season and you will too. For example, a travel agent could talk about their top 5 family summer breaks then top 5 skiing holidays later in the year. Winter skincare is going to be different from summer so you can write different blogs for each.

Of course, not every blog has to be seasonal. Even if a blog isn’t talking about a specific occasion you can schedule it to suit what’s going on with your customers. For example, I might write a piece on learning to blog to go out in September when the kids are back at school and there’s time to focus on the business.

Planning ahead

I plan my overall marketing a few months in advance, then work out the details a month or two before I send it out. It’s also worth thinking about when your customers will need your help. I started talking about Christmas marketing in July. I know, ridiculously early, but if my customers want my help with their Christmas campaign that’s the ideal time to start. I can still help further down the line but it makes things a bit more stressful. If your customers won’t want to hear about Christmas until December, you can adjust the timetable.

I use my blog posts to inspire as many of my other social media posts as possible. (Read this blog to find out why.) Of course, that doesn’t mean that I don’t do posts about specific services, I just make sure that they fit with what I’ve been talking about for the rest of the month. Doing it this way means that I can schedule as much as possible in advance so I’m not panicking about what I’m posting.

So, if you want to try working seasonally, here’s how to do it:

  1. Work out what your customers will be thinking
    about at different times of year.
  2. Plan your blog topics a few months in advance to
    talk about those topics.
  3. Plan the rest of your marketing posts around
    your blogs.

If you haven’t thought about your Christmas marketing yet, there’s still time. Sign up to my mailing list and receive your free copy of ‘Your complete guide to Christmas content’. I won’t spam your inbox or share your information with anyone else.

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How you can make your blog work harder for you

Make your blog work harder for you.

I know that a lot of you probably think that writing a blog sounds like a lot of effort. I’m not going to lie to you, it can be. There are plenty of people out there who’ve told me that they spent an entire afternoon trying to write a blog only to end up with something they weren’t happy with. It’s had them sending their blog post straight to the bin and they never try again. After all, you’ve got enough to do creating the rest of your marketing content without spending hours on one blog post, right? It doesn’t have to be like that. If you can write one blog a month (or get someone like me to write one for you) it can go much further than you think. It could even make creating the rest of your content much easier. I decided to see how far one blog post can go, so that you can discover how to make your blog work harder for you.

So, here’s my guide to some of the ways you can take one blog post and turn it into much more.

Video

I’ve started with this one because it creates the most work. You can use a blog post to inspire your videos and share a link to your post. You could use a live video to give a brief introduction or offer some tips. I create tips based videos with Ripl using still images so it’s not just my face on camera all the time. You could also share one tip in a weekly live if you want to go into greater depth.

Blog images

A good blog post should have at least one striking header image so why not reuse it? You can share an image with a snippet from your blog’s introduction on multiple platforms. If you use a DIY graphics platform like Canva you can create multiple images to showcase different bits of your blog, or even relevant quotes.

You can also share behind the scenes images. They can reflect your theme and show your audience the person behind the business.

Share your blog on other platforms

If you’re only marketing on Facebook, you’re probably missing a trick. That said, I don’t believe in spreading yourself too thinly either. Creating content for multiple platforms can get stressful very quickly. However, if you’re on Facebook and Instagram with a side order of LinkedIn, there’s no harm in sharing edited versions of the same thing as long as they’re not completely identical.

It makes your content go further and lets you see what kind of content works on different platforms.

Ask a question

Asking questions of your audience is a great way to get them engaged. It’s even better if you can get them talking about your blog post topic. You could ask about the things they struggle with or if they use any resources that could help. Of course, sometimes it’s best to keep it simple. For example, I could ask who writes a blog and who doesn’t. If lots of people say that they don’t I can follow up by asking why. It doesn’t just get people talking – it could also inspire future posts.

There you have it – I’ve set myself a challenge to create most of my content for this month from this blog post. If you don’t already follow me on Facebook come over and see how many posts I manage to create from just this one.

If you’d like me to create a blog post for you (and give you some ideas on how to reuse it) just email me to get the ball rolling. Or sign up to my email list here for a step by step guide to writing your own blog.

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How do you write a blog and keep your privacy?

blogging privacyOne of the many benefits of writing a blog (if you want to know the others read this) is that it helps your future customers get to know you. You can talk to them about the stuff they’re interested in like a human being rather than a corporate cardboard cut-out. A lot of people love the idea of buying from a small business but they’re wary of being ripped off. The end result is that they go and buy something from a reliable big name brand and not you. A blog helps you to overcome that by letting them see the person behind the business. Of course, the downside of this is that you have to put yourself front and centre. The idea of sharing your story is all very well but what if there are still parts of your life that you want to protect? The good news is that you can write a blog and still maintain your privacy. You just need to follow a few simple steps.

Consider the law

There are certain professions where you need to be careful about what you write. If you offer any kind of medical or psychological treatment, it goes without saying that your patients’ information is confidential. You could potentially still write case studies but they’d have to be heavily anonymised. You’d also still need the patient’s permission.

A lady at one of my workshops had signed an NDA which meant she wasn’t allowed to talk about her former employer at all. Even an anecdote could potentially be recognisable. In circumstances like that you should probably stick to referring to something that an experience taught you rather than the experience itself.

Set your boundaries

Before you start writing your blog it’s a good idea to consider what you’re willing to share. The ultimate aim in writing a blog is to promote your business. Your focus should always be on your customer and what they need to know. Personal information is where it helps you to show your customer that you’re their kind of person.

If you work with parents and have children yourself it gives you common ground. However you can still draw a line. Think about how much of your family life you’re willing to share and set your personal boundaries early on.

Give the edited highlights

Once you’ve decided how much information you’re able and willing to share, you can start getting specific. One of my key priorities is to protect my children’s privacy. As you can see, it doesn’t mean that I can’t mention them at all. There are so many common reference points between parents that you can be a bit generic and still strike a chord. (In fact it’s one of the few places where cliché can sometimes work.) Every parent knows the struggle of a non-sleeping baby or trying to get small children to put their shoes on.

Whatever you want to say, think about the ways you can offer a shared experience.

Other people in your blog

The way you talk about other people in your blog doesn’t just apply to your children. There’s a potential story in every encounter you have with a client, networking contact or even someone in a Facebook group. There are certain types of conversation that you might have on a regular basis, but others will be unique. Think about whether the person you’re writing about could be identified from the information you’ve given. If they are you might still be able to talk about them, but get their permission first. (In case you’re wondering, I’ve been in touch with NDA lady to get the OK from her.)

If you’d like to learn more about putting your personality into your marketing, sign up to my mailing list for useful hints and tips every month. You’ll also receive a copy of my free guide ‘Stop hiding your business!’

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Why you need a blog for your business

you need a blogI’m generally not a fan of stating the bleeding obvious. I don’t like it when people talk down to me so there’s no way I’m going to do it to anyone. The trouble is, sometimes it leads me to credit people with knowledge that they don’t already have. This is not a criticism. When you’re a small business owner there’s a massive amount of stuff to learn. Even if marketing is towards the top of your list of things to get to grips with, the benefits of writing a blog could still be a long way down. If that’s the case for you, here’s why a blog could do wonders for your business.

It’s great for SEO

If SEO makes you want to hide, don’t worry. It’s basically increasing your chances of getting found in a Google search. There’s a lot out there about how Google algorithms work so I won’t repeat it here. However, if you write a blog that focuses on words and phrases that are key to your business then you’re more likely to be found when your customers search.

The words you choose depend on your business. You can choose words that reflect your services or target a particular region. It won’t surprise you to learn that blogging and writing both feature in my list. Just think about what your customers will be searching for.

It builds your profile

Profile building can be a massive amount of work if you let it. You can promote yourself in any number of ways, from online marketing to networking, public speaking and a whole host of PR strategies. You could, in theory, spend so much time promoting yourself that you don’t get any work done.

A blog can be a great way to share your knowledge and demonstrate your expertise. Write regularly and share your blog on relevant social media platforms and your reputation will start to grow. The best part is that you can outsource it if it becomes too time consuming.

A blog talks to your customers

The great thing about a blog is that they’re designed to be persuasive but not to give people the hard sell. Sometimes a potential customer will find your blog because they’re looking for a specific piece of information or a particular service. At other times they might start reading because it’s a subject they’re interested in. Reading a blog should feel a bit like chatting to a well-informed friend. You learn something but also come away feeling entertained.

The point is that a blog enables your customers to get to know, like and trust you. That can result in sales further down the line but it can also reach those people who need help straight away.

It’s endlessly reusable

I’m willing to bet that every piece of marketing advice you’ve ever heard has mentioned consistency. Wherever you share your message you need to be doing it regularly to have an impact. The main reason for this is that drip feeding allows people to absorb information slowly. That’s much more effective than dumping everything in their lap at once.

The problem with this is that it creates constant demand for content, even if you don’t post every day. It can get pretty tiring over time. However, if you create a blog once a month you can use it in lots of different ways. Use your blog post as a central theme and you share snippets with images, as tips and in videos. (I’m contemplating producing a template to show you how this works, so watch this space.)

If you like the idea of starting a blog but would rather get someone else to do it, let me help. You can find out more about my blog writing packages here or just get in touch at info@kirstyfrancewrites.co.uk.

Alternatively, sign up here for monthly blogging tips straight to your inbox.

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How you can start storytelling in your marketing

How to start storytellingI know, you’ve heard people like me bang on endlessly about using storytelling in your marketing. It’s a great way to get personality into your content and set yourself apart from the crowd. The thing is, how do you do it? It won’t surprise you to hear that it’s not just a case of telling everyone your life story. It’s all about balance. Your customers will love the fact that you’re relatable but they mainly want to hear about how your business can benefit them. Here’s how you can start using storytelling in your marketing.

Dig deep

You already know the good news about storytelling. Here’s the bad(ish) news. You need to put some work in. As with anything that’s worth doing, using storytelling in your marketing requires a bit of groundwork. If you don’t believe in what you’re saying your customers will spot it. Your message comes across as half-hearted and no-one will buy into it. That’s the last thing you want.

This means that your first step is to work out exactly what your story is. There are loads of things that go into this. If you’ve ever thought about your ‘why’, you’re halfway there. Think about why you chose to start this type of business, or to become self-employed at all. What are your values? How does your lifestyle and history relate to your business? Dig down to the core of what motivates you and write it all down.

What do your customers care about?

Once you’ve got a clear picture of what you’re about, start looking at it from a customer focused angle. People do business with you because you offer something that they need. As consumers we’ll often choose a big brand because we’re confident they’ll deliver most of the time. We know what they’re offering and have clear expectations. As a small business you need to build all of that into your marketing. Your customers only really care about your story because it gives you substance. If you share their values or understand their lives you’re much less likely to let them down.

What does this mean for storytelling? It means that you need to look at what your values are and decide which of them your customers will care about. If you offer products or services for children, parents might trust you more if you’re a parent yourself, or have a childcare background. Look at your story and work out which bits are going to be important to your audience.

The storytelling drip feed

About once a month I’ll write something that isn’t really related to my business. It doesn’t help you to work out how to write your blog or improve your website, it just tells a story. They usually end up having some kind of business relevance because it’s often a story that tells you how I got to where I am or what an experience has taught me.

If you want to do something similar, there’s no reason why you shouldn’t. You can use storytelling any way you want and if you’re talking about something that helps your audience relate to you better, that’s great. However, it’s not the only way. You can still drip feed your story into your blog or business related social media posts. For example, you could post a time management tip on Facebook and sign off with a joke about being late for the school run. Or write a blog with tips to get something done more quickly (because the only long winded thing about your day should be getting the kids into their shoes).

Do you need to start storytelling? Sign up to my mailing list for your free guide and lots of hints and tips.

 

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What I’ve learned from being a PTFA mum

PTFA MumIt’s time that I came out of the closet. I’m one of ‘those’ Mums. The ones they warn you about when your child is starting school. I’m the person you’re encouraged to actively avoid in the playground. I’m the chair of the PTFA at my sons’ school. Before either of my kids started school I wouldn’t have had myself down as a PTFA person at all, even though my Mum volunteered at every school fair when I was the same age. I was invited to a meeting to write an article for the local magazine about the latest fundraising project and found myself inspired by everyone’s enthusiasm. I’m stepping down next term and my last event is done and dusted. I found myself wondering (not for the first time) why I took it on in the first place and what I’ve learned. Here’s what I came up with.

Volunteering matters

In the two and a half years that I’ve been involved I’ve encountered a range of attitudes to volunteering and school fundraising generally. There are people who turn up for every meeting and volunteer whenever they can (these are usually the people with the least time to spare). Then there are are the ones who don’t understand why we bother and won’t volunteer (some of these people would also complain bitterly if there wasn’t a summer fayre). There are even those who complain about everything just for the sake of something to talk about.

I’ve come to love volunteering because we’re working towards something that benefits other people. That might sound a bit smug when we’re talking about a primary school in a relatively privileged area. There are much worthier causes. But I reckon that anything that makes school a better place to be has got to be a good thing.

Organising PTFA events

My admiration for people who organise events for a living has quadrupled over the time I’ve been doing this. It’s incredibly rewarding helping people have a good time but it totally wears you out. Getting volunteers is often the main challenge, although people generally come through in the end. I’m a realist. If you work full time I don’t expect you to help at a school disco that starts at 3. I often hear ‘I haven’t got time’. I know some people genuinely haven’t, but no-one’s really got time. A job (or a business) and a family is hard work. Yet there are still a few of us who find the time because it’s good fun and the end result is worth it. I admit that I worry about whether anyone will take over when I stop as I’d hate for it all to end.

I know that sounds like a massive whinge. I admit it’s a little one but that’s not why I’m standing down. It’s because my business has gone bonkers since I became chair and I don’t have time to organise things. I also like sleeping. On the plus side I’ve learnt a lot about organising events, which is a useful skill. It’s also made me appreciate how easy planning is when I’m the only person I have to organise.

Getting people together

One of the biggest benefits of getting involved with the PTFA is getting to know people. I’ve gained new friends and strengthened relationships with existing ones. I know lots of school related gossip (and no, I’m not telling you any of it).

If I was carrying on (I’m definitely not) I think I’d simplify the events and stop doing what people expect. I might do a Christmas film with a visit to Santa thrown in rather than a full on Christmas fayre. Maybe a summer social that doesn’t have quite so many moving parts. Something that brings people together to get to know each other and have some fun. That could be the most important bit.

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Why you need to keep your marketing tone consistent

marketing tone consistentThis is another one of those subjects where I’ll forgive you for reading the title and saying huh? The question should really be – when you look back over the blogs and social media posts you’ve written, do they all sound like you? When you keep things consistent you’ll get better results from your marketing and your life will get easier.

Getting to know you

The phrase ‘know, like and trust’ comes out of my mouth with alarming regularity. That’s because it’s one of the key things you should focus on as a small business owner. It’s rare for people to see an advert or a post and respond immediately. Generally speaking, you need to build a relationship with your audience.

You’re probably already well aware of the importance of consistent visual branding. Using the same colours and fonts makes it easy for your customers to spot you in their news feed. It’s the same with your copy. People stop and read because they know what to expect. If your posts are generally chatty and fun a sudden run of bland and boring ones will be a real turn off.

Easy outsourcing

Do you have brand guidelines? That sounds very formal, but it doesn’t have to be. It’s basically having a strong sense of how you want to come across. I use the same colours throughout my marketing and choose images that I hope my audience will like. I also aim to write in quite a natural and friendly way. All of my guidelines are in my head but if I was working with a graphic designer it would be quite easy for me to brief them on the style I’m aiming for. They could also get a pretty good idea from looking at my social media feeds.

You might not be ready to outsource your design or writing to anyone else yet. But having a clear idea about how you want to come across will really help when you are ready. You can send a brief that says “I aim to appeal to professional women and want my copy to be chatty and friendly.” Simple, right?

Consistent shouldn’t = boring

The last thing you want is to send your customers to sleep. Just because they want to know what to expect from your posts doesn’t mean they all need to sound exactly the same. Just because you mostly talk about light hearted things it doesn’t mean you can’t throw in something serious now and again. If anything, it gives the serious stuff more impact.

You can keep things varied by telling your customers something surprising. Cover the same topic in different ways. If you find that all of your posts start with the same few words, try some different ones. As long as it still sounds like you, it’ll be fine.

Review your marketing

Are you good at keeping your tone consistent? To find out, one of the best things you can do is to review what you’ve already done. When you read your blogs or look through your social media feeds, do they all blend into one? Maybe you’ve gone in the opposite direction and everything sounds as if it was written by a completely different person. This can be a problem in bigger businesses where content is often written by lots of different people, but sometimes it can just depend on what mood you were in when you wrote it. When you’ve finished, think about how you actually want to sound. What will work for your audience?

If you’d like to get back to basics with your blogging and make it sound like you, no matter what you’re talking about, join me for my last ever blogging workshop on 4th June. All of your refreshments are provided and you’ll have time to write so you’ll go home with a finished blog and a plan for more. Along with a renewed sense of your own ability to put your personality into your marketing. Click on the image to book your place!

Further reading

If you need to do some work to help you work out who your marketing needs to talk to, start here.

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How often should I blog?

how often blogIt’s the million dollar question (well, probably). More importantly, it’s one of the number one reasons why people are put off writing a blog for their business. You probably already know about all of the benefits of blogging, like getting your customers to know, like and trust you, but somehow it keeps getting put to the bottom of the to do list.* If you’ve googled ‘how often should I blog?’ you may well have encountered articles that talk about putting a new blog post out once or twice a week. Yikes. The good news is, you don’t have to write a blog every week if you don’t want to. Here are some things to consider when you’re working out how often to blog.

*If your blog is at the bottom of the list because you don’t know where to start, click here to book your place on my last ever full day blogging workshop.

SEO

SEO is often one of the first things that gets mentioned in connection with blogging. It can also be a bit scary, so let’s get it out of the way early on. Blogging is great for boosting your search engine rankings because it gives you regular updates to your website. It encourages the Google spiders to index your site more frequently and helps it to be seen as relevant, so you’re more likely to turn up in a search. There isn’t a set definition about what ‘regular’ posting actually means, but the general consensus is about once a month.

It can help to give your blog posts some longevity too. If your blog turns up in searches people can still find it months or years after you wrote it. That means that you don’t have to post constantly to keep getting new visitors to your website.

Quality over quantity

One of the main objectives of blogging is to offer your audience something they’ll find useful so they see you as someone who knows what they’re talking about. You stand a much better chance of that happening if you give yourself the time to write a good quality post. If people read what you’ve written and enjoy it they’re much more likely to read the next one and the one after that. If you’ve churned out three or four posts without putting much thought into them, people won’t come back for more.

When you’re coming up with topics, think about the areas where you have something valuable to say. (If that sounds scary, read this blog or come along to my workshop.) If you write one blog post a month you only need 12 for the whole year.

Give yourself time

I sometimes feel as if marketing has taken over my life. Thankfully, I’ve now recognised that as a sign that I haven’t got myself organised. Winging it generally ends up with faffing and suddenly an afternoon’s gone with nothing to show for it. Planning ahead, whether it’s for the whole year, the next quarter or even a month at a time, gives you a focus. Then when you sit down to schedule your Facebook posts or write a blog you know exactly what you’re doing.

Only you will know how long it takes you to write a blog post. If you’re writing for the first time maybe block out an afternoon to focus on it. Then make it a regular thing. Put it in your diary once a month – if you’re busy and it’s too much you can reduce the frequency. Alternatively, if you have the funds you can always write a couple and outsource the rest.

If you’d like to learn more about blogging and develop some seriously good blogging skills of your own, join me for my full day workshop at Bawdon Lodge Farm on 4th June. It’s the last one I’m doing so book now if you’re even remotely curious. Tickets are available here.

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How long does your blog need to be?

how long blog postHave you ever asked yourself that question? I hear it a lot and it’s often from people who are hesitant about blogging. I suspect that there are even more people who don’t ask how long their blog needs to be. They assume that they need to write ‘War and Peace’ for every blog post.

The truth is that the answer is ‘it depends’. Sorry if that makes me sound like a lawyer, old habits die hard. There are all sorts of things you need to take into account when you’re writing your blog and before you start each post. There are plenty of experts who’ll tell you that anything under 1,500 or 2,000 words isn’t worth doing as it doesn’t offer enough value. Personally, I disagree. Some posts do need to be that long, or even longer. It doesn’t mean they all do. Here are just a few of the things I think you need to think about when you’re deciding on a word count for your blog.

What’s achievable for you?

Starting a blog is a steep learning curve. When your blog isn’t the main focus of your business you need to fit it in around all your other priorities. There’s no point spending hours slaving over a blog if it means you’re turning away paying customers. It’s also going to get exhausting very quickly.

Writing a regular blog can boost your search engine rankings as Google will index your website much more frequently. The key word is regular – there’s no point writing one or two then letting it fizzle out because you don’t have time. Google likes anything over 350 words (although there are rumours that might change). It’s far better to write a short blog once a month and keep it going.

What’s the subject?

The length of your blog will often depend on the topic you’re covering. I always suggest breaking topics down so you can focus on one thing at a time. Focus on a narrower subject means that you don’t need to write a lot to do the topic justice. It also helps you to stay on track without getting overwhelmed.

Some subjects will still need a longer blog to make sure you cover everything. This is particularly true if you’re offering an in depth guide or describing a process step by step. Often it won’t feel as long because your readers are dipping in and out for reference or following the instructions.

Would a blog series be better?

If you’re covering a big topic in depth, think about breaking it down into a series. I wrote a series of blogs about blogging which covered everything from coming up with topics to the final edit. I could have written one big post but breaking it down made it feel more readable. It also meant that readers who were only interested in one part of the process didn’t have to wade through the rest.

Doing it that way meant that I was able to invite people to subscribe to my mailing list to get the full series. I might eventually turn it into an eBook as well. There’s nothing to stop you doing the same.

What will your audience read?

Of course, the key consideration has to be your audience and what they have time to read? Their needs can vary. They might want shorter blogs most of the time but something longer when they want to learn a new skill or research a topic in depth.

My blogs generally end up at around 500-600 words. That doesn’t just help me to cover the topic properly. I’ve had more than one reader tell me that they read my blogs when they’re drinking their tea. A 600 word blog is just the right length for that so it helps me attract readers. When it comes down to it, that’s the whole point of writing a blog.

Do you need some help and inspiration for your blogs and social media posts? When you sign up to my mailing list you’ll receive a free copy of my eBook ‘Stop hiding your business! 5 ways to be seen online’. You can unsubscribe whenever you like and I won’t share your information with anyone else.

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Why you need to know your customer

Know your customerI’m going to say something that might make you go a bit twitchy. When you’re marketing your business you need to decide who you want to target then focus on them. It sounds fairly logical, doesn’t it? Yet small business owners everywhere get very nervous when they hear it. They say things like ‘but I might make someone feel excluded’, ‘what if I lose a customer because they don’t think it’s for them?’ or ‘but I can sell to anyone’. I understand the worry. As small business owners we need to work hard to attract new customers and build trust. The idea of putting people off just seems counterintuitive. However there’s another important factor to consider. We have limited time so we need to spend it wisely. When you get to know your customer you can do just that.

You can’t market to everyone

A lot of people get hung up on the idea that they can sell to anyone. Mainly because it’s true. You can sell to whoever you like, but it doesn’t mean you should market to everyone. The main issue with ‘everyone’ marketing is that it doesn’t actually speak to anyone. It just sounds bland, generic and boring.

Good marketing tells people that you can solve their problem or provide something that makes their life better. It gives them a lightbulb moment because they’ve finally found someone who not only understands their challenges, they have the solution as well. Potentially it can also have them knocking your door down begging you to take their money. When you get to know your customer you’re not excluding anyone, you’re just focusing on the people who really need you.

Know your customer

How do you get to know your customer? If you’ve got a few already that can make it easier. The product or service that you offer makes a difference too. Think about who you work with now, or who your repeat customers are. Are they male, female, old or young? Are they at a particular stage in their life where they need what you offer? You can also think about who you love working with. The customers who come back time after time because they love the service or the quality of your work. Are there any common features?

It also helps to think about what challenges you can help with, or what your customers aspire to. It helps to focus on what’s happening in their life generally. This can really help when you’re talking about something your customers may not have thought about before. For example, maybe you want to encourage people in their 40s or 50s to make a will. They might think they’re too young but they’ll almost certainly have something that they want to protect. Think about what those things are and your marketing will be much more effective.

Get to the details

Hopefully you’re starting to get a bit of insight into who your target audience are likely to be. You’ve probably got some idea about their gender and what age bracket they’re in. Depending on your business you might also have worked out a bit about their lifestyle, for example their income level, whether they’re homeowners or have children. Next, you need to think about the details.

I’m not a big believer in creating an overly specific profile for your ideal customer. By that I mean the sort of thing that says ‘my ideal customer is called Sophie, she’s 25, works in a shop and only drinks green tea.’ If that works for you, great, but it’s just a bit too detailed for me. However, there’s a lot to be said for working out what types of things your audience are interested in. Do they love fine dining or do they prefer takeaways? Out every weekend or in their pyjamas by 8pm? Who do they follow on social media? Is their parenting style #soblessed or #fml? (if you don’t already know what that stands for I’m not telling you…). Knowing all of this helps you to talk to your audience using language they can relate to which makes them more likely to trust you.

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